General Manager

Bartell Hotels, a CALP•San Diego, CA

About The Position

Join and lead the talented, dedicated team at Pacific Terrace Hotel, a beachfront luxury boutique hotel in Pacific Beach that boasts the #1 ranking in San Diego on TripAdvisor. The only AAA Four Diamond beachfront hotel in San Diego, Pacific Terrace is dramatically perched above the breaking waves of Pacific Beach. With 73 unique guest rooms and suites, Pacific Terrace offers an intimate setting for guests to indulge in curated food and beverage, enjoy active pursuits on the beach, and rejuvenate poolside while gazing at the Pacific Ocean. A $3 million renovation was completed in 2024, which updated the classic elegant design with custom furnishings throughout the hotel. The warm, talented team at Pacific Terrace delivers unrivaled hospitality and makes sure that every detail is perfect. One of the most unique things about Pacific Terrace is the longevity of its General Managers—there have only been two General Managers at the property since the hotel was purchased in 1998. About Bartell Hotels: Family-owned Bartell Hotels is one of San Diego's largest and oldest independent hotel owner-operators, with a sharp focus on team members, customers and community. This diverse collection of eight properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. Bartell Hotels ranked #3 for Top Workplaces in San Diego in 2021, a recognition based on team member satisfaction. The properties include DoubleTree Bayside, Hilton Harbor Island, Humphreys Half Moon Inn, Days Inn Hotel Circle, Best Western PLUS Island Palms & Marina, The Dana on Mission Bay, Sheraton La Jolla, and Pacific Terrace Hotel. Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving team members at all levels. The long tenure of our team members contributes to the company’s family culture. Bartell Hotels is firmly committed to respecting and appreciating each team member. Bartell Hotels is an equal opportunity employer. Position Overview As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service, maintaining the property in top physical condition and building a positive work environment for all team members. You are at the heart of Bartell Hotels’ values, teamwork, and performance!

Requirements

5+ years of experience as a General Manager of a full-service hotel of 100+ rooms. Resort experience and 4 diamond experience preferred.
Hotel experience in San Diego highly preferred.
Can-do attitude and positive communication across multiple stakeholders.
Must possess excellent interpersonal skills both internally and externally.
Ability to convert vision into specific and tangible actions to benefit the property.
Comfortable managing Human Resources issues and solid knowledge of CA wage & hour laws preferred.
Strong computer skills including Excel.
Excellent written and verbal communication.
Critical thinking and problem-solving skills.

Responsibilities

Leadership of the day-to-day operations of Housekeeping, Human Resources, Front Office, Engineering, Food and Beverage, Sales, Revenue, and Accounting departments.
Develop the overall hotel strategy to maximize guest satisfaction, service standards, team member satisfaction and financial performance.
Promote efficient operating procedures to provide a flawless guest experience; actively engage with guests from arrival to departure; coordinate and assist with guest satisfaction and guest resolutions.
Develop, implement, monitor and participate in a comprehensive sales and marketing strategies that results in maximum occupancy and average rates for the hotel.
Ensure that hotel is a productive and profitable work environment by ensuring the appropriate staffing levels are in place, as well as the continuous training, recognition, mentoring and coaching of team members.
Develop annual operating and capital expenditures budget; manage hotel budget to control expenses and increase revenue.
Works directly with ownership to strategize and implement projects that will drive business growth.
Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.
Analyze daily revenues, sales strategy, labor reports, guest satisfaction reviews, and monthly expenses to ensure execution of business plan, profitability and focus and attention of management team.
Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.
Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs.
Review and approve all operating expenses.
Leadership role on the hotel’s “Safety Committee” and takes responsibility for team member and guest safety across the property.
Ensure property compliance with legal, safety, operations, labor and service standards.
Strong collaboration with the other General Managers at Bartell Hotels including active participation in monthly General Manager meetings, ownership of ad hoc projects on behalf of all Bartell Hotels, and continuous information sharing with team members at other hotels and Corporate office as necessary.
Point of contact for on-site renovation project management and third-party maintenance vendors.
On-site point of contact for working with the City of San Diego to obtain permits, etc.
Perform other tasks associated as necessary in order to achieve the goals of the hotel and organization.