General Manager

SJB Management • Newark, OH

47d

About The Position

The General Manager will be responsible for assuring that the hotel is operated in a courteous and professional manner while overseeing all staff.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate)
• 2-5 years of hotel experience preferred
• Ability to read, analyze, and interpret documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
• General computer knowledge including but not limited to: Adobe, Excel, Word, Internet Explorer, and Microsoft Outlook.
• Valid Driver’s License is required.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematics - Using basic mathematics to solve problems.
• Time Management - Managing one's own time and the time of others.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Nice To Haves

• Website training a plus.

Responsibilities

• Establishes and maintains standards for personnel administration and performance, including: Interviewing and Hiring Coaching, Counseling, and Team Building Teaching and training essential job duties of each position on staff Ensuring that all employee files are up to date as required
• Manages the Director of Sales calls and participates in sales meetings
• Attends monthly Chamber, CVB meetings and other community/networking events
• Maintains contact with local negotiated accounts, and direct bill clients
• Maintains hotels presence on various electronic channels
• Assists VP of Operations in planning budgets for each department while closely monitoring cost controls remain within budgeted costs
• Ensures that inventories are conducted monthly
• Maintains property through use of preventative maintenance and hard clean programs as well as by promptly resolving all maintenance problems
• Makes daily bank deposits
• Monitors safety and security practices to ensure brand standards are met
• Orders all supplies as permitted
• Audits daily reports and processes paperwork in a timely, accurate manner
• Responds to guest comments and concerns in a timely manner
• Maintains a knowledge and understanding of brand standards for brand Quality Evaluations
• Ensures revenue maximization by monitoring room rates, inventory, occupancy levels, and third-party allocations
• Performs all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED