General Manager

Pyramid Global Hospitality

19h•Onsite

About The Position

Pyramid Global Hospitality is a leading hotel management company operating in the US, Caribbean, and Western Europe, managing over 230 hotels, resorts, and conference centers. The company is committed to a "People First" culture, fostering a supportive, inclusive, and collaborative work environment that values diversity, growth, development, and wellbeing. They prioritize employee development, offering ongoing training, professional growth opportunities, and direct interaction with senior leaders. Pyramid Global Hospitality merged with Benchmark Resorts and Hotels in 2021, expanding its portfolio and team members. The company emphasizes a distinctive people-centric culture, focusing on Owners, Associates, Customers, and the Communities where they operate. General Managers at Pyramid Global Hospitality are expected to be proactive solution seekers who lead by example, challenge norms, and continuously engage their teams. The role is central to creating exceptional guest experiences and being part of the Pyramid Global family, supported by a CARE culture.

Requirements

A proven track record as a successful leader as a hotel General Manager with a strong background in maintenance and facilities management.
A minimum of 7 years of hospitality experience showing progressive growth.
A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
Exceptional leadership and communication skills.
Problem-solving abilities and critical thinking skills.
Commitment to meeting all deadlines.
The flexibility to adapt to varying shifts, including weekends and holidays.
A commitment to maintaining a positive and organized work environment.

Nice To Haves

Boston market experience preferred.

Responsibilities

Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.
Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
Set long-term goals and objectives for the hotel and work towards achieving them.
Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
Provide guidance, mentoring, and development opportunities to team members.
Encourage teamwork and open communication across all departments.
Oversee all operational departments including front office, maintenance, accounting, sales & marketing, housekeeping, food & beverage, banquets, and more.
Ensure smooth day-to-day operations by implementing efficient processes and procedures.
Monitor service quality to maintain the highest standards of guest satisfaction.
Create and manage the hotel's budget, allocating resources appropriately to various departments.
Monitor financial performance, analyze variances, and implement corrective actions as needed.
Drive revenue generation through strategic pricing, upselling, and innovative offerings.
Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
Address guest concerns and feedback promptly, striving for continuous improvement.
Implement initiatives to enhance guest satisfaction and loyalty.
Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
Implement sustainability initiatives to minimize the hotel's environmental impact.
Strong management of capital projects.
Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
Maintain health and safety standards for guests and staff.