General Manager

Trailborn Hotel Management LLC•Williams, AZ

39d•$110,000 - $120,000

About The Position

As General Manager (GM), you are the driving force behind the overall success of the property. You lead with integrity and action to ensure an outstanding guest experience, a strong and engaged team, and the financial and operational performance of Trailborn Grand Canyon. You will directly oversee all departments, including rooms, food & beverage, facilities, and administrative functions. The GM is ultimately responsible for ensuring that Trailborn’s brand standards and values are brought to life through daily operations, people management, and guest interactions.

Requirements

5+ years of progressive hotel leadership experience, including experience as a General Manager or senior leader at a full-service or lifestyle hotel.
Prior experience working within a big brand or a Marriott-managed/franchised property is required.
Proven ability to lead large, diverse teams and manage complex operations.
Financial acumen with experience in budgeting, forecasting, and P&L accountability.
Strong problem-solving skills and a proactive, solution-oriented mindset.
Excellent interpersonal, communication, and organizational skills.

Nice To Haves

Experience in an independent, boutique, or luxury hotel environment.
Familiarity with hospitality systems (PMS, POS, labor management).

Responsibilities

Champion a service-first culture that ensures every guest has a meaningful and memorable experience.
Resolve complex guest issues and complaints with professionalism, urgency, and empathy.
Foster a proactive hospitality culture by staying present and visible during key operating hours.
Lead and monitor guest feedback channels, driving action plans and service improvements.
Lead the execution of daily operations across all departments, ensuring adherence to Trailborn brand standards.
Oversee the development and management of operating budgets, labor controls, and department-level expenses.
Monitor and maintain quality standards in cleanliness, safety, food and beverage, and guest amenities.
Ensure compliance with health, safety, licensing, and employment regulations.
Build, lead, and inspire a high-performing team aligned with Trailborn’s GETMY Best values.
Set performance goals, conduct evaluations, and ensure ongoing training and development.
Support department heads in resolving employee relations issues and fostering team morale.
Promote diversity, equity, and inclusion through hiring and day-to-day leadership practices.
Act as the primary liaison between the property and corporate leadership.
Participate in weekly business reviews, revenue strategy sessions, and property performance reporting.
Drive local partnerships and community engagement opportunities aligned with the Trailborn brand.