General Manager

The NOW Durham•Durham, NC

1d•$50,000•Onsite

About The Position

The General Manager is responsible for the leadership and mentoring of the Experience Guides (front desk), Massage Therapists, and leadership teams while overseeing seamless operations of the business, top-level guest experience, and ensuring profitable business practices. The focus of this job is making connections with people, motivating and inspiring them to achieve results. We look for individuals who embody leadership, motivation, organization, and a sense of urgency while remaining guest and member-centric. The General Manager serves as an ambassador of The NOW's vision, ensuring that every member and guest experience reflects our Brand Truths. The fast-paced, results-oriented environment demands quick adaptability and the skill to motivate others to adjust to business challenges and achieve organizational goals. The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. Self-Care is Essential. The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW. We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world.

Requirements

2+ years of industry or likeminded business experience (operating a fast-paced, high-volume business)
Proven track record in sales and building a recurring guest base with a sense of community
Business acumen: ability to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, labor forecasting, etc.)
Excellent communication, listening, and computer skills
Must be a team leader and enjoy mentoring people

Nice To Haves

Membership program and/or wellness industry experience preferred

Responsibilities

Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist, mentoring and coaching team members to excel in their roles and achieve their goals.
Performance management (document and delivery) and maintaining positive relationships within the team.
Next-level guest experience, addressing online reviews and community engagement.
Ability to resolve guest issues and employee relations in a manner reflective of The NOW Brand Truths.
Build and maintain team schedules to maximize productivity and efficiency while managing payroll and scheduling demands in a timely manner.
Perform accounting duties, such as recording daily cash flow, managing payroll, and executing inventory.
Adhering to and monitoring budgets and driving sales.
Upholds our high standards of cleanliness, safety, and compliance (including massage therapy laws).
Planning and overseeing promotions and collaborations with local businesses to enhance our brand presence.