General Manager

CITY ENTERPRISES LLC•Little Rock, AR

About The Position

Are you a driven, forward-thinking leader ready to take on a high-potential opportunity? We are seeking a General Manager to lead the Dealers Auto Auction (DAA) operation in the Little Rock market—an area rich with opportunity and primed for growth. This is not a maintenance role. This is a build, lead, and win opportunity for someone energized by challenge, motivated by results, and passionate about people, customers, and performance. About the Role Our auction runs weekly and serves a strong base of dealer partners and financial institutions, with deep community ties and a tenured team. We’re looking for a leader who can respect the foundation while driving transformation—bringing fresh energy, new ideas, and a relentless focus on growth. You will be responsible for the full operation, including sales performance, commercial account development, employee leadership, and delivering an exceptional customer experience grounded in our mission—“Excellence in Every Interaction.”

Requirements

Bachelor’s degree preferred
5+ years of leadership experience in the auto auction industry (GM or Assistant GM level preferred)
Proven success in a dealer-focused auction environment with multi-lane operations
Strong background in sales, business development, and commercial/fleet remarketing
Demonstrated ability to lead teams through change and deliver measurable results
Strong understanding of financial statements/P&L
Intellectual agility
Philosophical and strategic leader aligned with mission and values of Company.
Committed
Highly principled
Collaborative – open to suggestions
Unafraid to ask for help. Uses positive interactions & fosters positive and safe work environment.
Enables subordinates to do their best work.
Holistically understands the big picture. Thinks long term and has ability to execute short term goals towards long term gains.
Honest to a fault, yet tactful
Respectful
Empathetic but understands reasonable limits.
Highly creative
Generally cheerful and kind
Creative
Versatile
Focused
Responsible for one or more departments or business lines.
Typically reports to a senior executive officer (e.g., VP, Owner)
Typically directs exempt/professional and/or non-exempt employees.
Directs more complex and varied work.
Has full budget responsibilities for respective department(s) or business line(s).
Recommends and authorizes policy implementation for the department or program.
Has full management responsibility for staff direct and indirect reports.
Approves candidates for hire.
Conducts training of others
Conducts performance appraisals of direct reports.
Recommends salary actions.
Recommends termination of employees
Assigns tasks or responsibilities to others.
Monitors work performance
Administers disciplinary actions.
Approves salary actions.
Approves termination of employees
Extensive contact with others and usually involves several areas within the business and/or with community, government, business leaders, and customers.
Typically handles highly sensitive and/or confidential information.
Anticipates customer needs and regularly motivates or influences others to deliver customer service excellence.
May troubleshoot highly sensitive or confidential issues.
Personally ensures problem resolution.
Identifies barriers to effective customer service and sets customer service standards.
Establishes a customer feedback system and holds self-accountable for customer service excellence within the department.
Tasks and responsibilities require integration of diverse functional areas and involve variables that are more abstract.
Work is substantially complex and varied, and requires the interpretation of technical and detailed guidelines, policies and procedures in combination.
Position requires high level responsibility for budget, revenues, and/or expenditure authority.
Develops strategic direction, goals, plans and policies for an area of responsibility.
Sets broad objectives and is accountable for overall results in respective area of responsibility.
Authority to make independent decisions on matters of significance.
Requires high degree of independent judgment and problem solving of complex problems.

Responsibilities

Drive Revenue Growth: Build and execute a strategic plan to increase dealer participation, consignment volume, and lane performance
Business Development: Actively pursue new dealer relationships, OEM partnerships, and commercial/fleet remarketing opportunities
Lead the Team: Inspire, coach, and develop a tenured team—balancing respect for legacy with accountability for results
Operational Excellence: Ensure smooth, efficient auction operations across all lanes while continuously improving processes
Customer Experience: Champion a culture where every interaction—internal and external—reflects professionalism, urgency, and care
Market Leadership: Establish the auction as a go-to marketplace in the region through visibility, relationships, and reputation