General Manager

Boston Bouldering Project, LLC • Somerville, MA

4h

About The Position

As General Manager, you are the heartbeat of your Bouldering Project. You’ll lead a diverse management team to create a world-class experience across climbing, fitness, and yoga. You’re a culture-carrier who obsesses over quality - whether that’s the cleanliness of the locker rooms, the flow of the front desk, or the psychological safety of your staff. You’ll have the autonomy to drive local strategy while being backed by a national support team that’s just as passionate as you are.

Requirements

• 1–3 years of experience in a General Manager or Assistant General Manager role
• Proven experience managing people, operations, and budgets
• Strong leadership, communication, and team-building skills
• Creative problem-solving abilities and high personal agency
• Strong organizational and project management skills

Nice To Haves

• Bachelor’s degree
• Experience in a retail or service-oriented environment
• Familiarity with climbing, yoga, or fitness operations is a plus

Responsibilities

• Lead and support the management team in running a high-performing, inclusive, and community-driven facility
• Oversee daily operations to ensure the gym is clean, safe, functional, and aligned with industry and brand standards
• Manage the gym’s budget and financial health, including planning, reporting, and accountability across departments
• Develop and refine systems for operations, customer experience, risk management, and staff communication
• Ensure exceptional customer service by aligning teams around consistent branding, hospitality, and community-building practices
• Foster a workplace culture rooted in collaboration, respect, inclusivity, and continuous improvement
• Drive staff accountability and professional development through mentorship, performance evaluation, and ongoing feedback
• Collaborate across teams—including marketing, events, and programming—to deepen local impact and build community relationships
• Lead risk management efforts, including safety policies, emergency response, incident oversight, and insurance execution
• Serve as the primary point of contact for the Regional Director and Support Team, aligning local strategy with broader company goals

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Generous paid time off package, including holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Free Bouldering Project membership for you and a plus one
• Discounts on gear, merchandise, and local retail partners
• A joyful, supportive, and respectful work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager