General Manager

Sloomoo Institute LLC•King of Prussia, PA

26d

About The Position

We are seeking an energetic, strategic, and hands-on General Manager to lead the daily operations of our innovative retail experience inspired by Sloomoo. This unique concept blends a high-energy retail environment with DIY slime-making stations, immersive sensory play, and unforgettable birthday party experiences. The General Manager will be responsible for delivering exceptional guest experiences, driving sales, managing staff, and ensuring smooth and profitable daily operations. You will be key to upholding Sloomoo’s values: 1. Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do. 2. Accountability – We own it. Every action, every result—our name is on it. 3. Collaboration – Joy happens when we create together. We rise as one team. 4. Innovation – We push limits, dream big, and turn bold ideas into reality. 5. Inclusivity – Everyone belongs. Every voice matters. 6. Resilience – We pivot, solve, and grow stronger through every challenge. 7. Excellence – Good isn’t enough. We obsess over the details that make greatness.

Requirements

Retail experience is a must.
Experience of operational management within a guest-facing operation.
Budgetary and line management experience (essential).
Ability to prioritize the needs of the different departments.
Excellent time management and organizational skills.
Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
Ability to build and maintain strong relationships with key consultants and contractors.
Ability to engage with colleagues in a diplomatic manner.
Energetic, perceptive, confident problem solver with a good sense of humor.
Minimum age: 18 years.

Nice To Haves

Preferred bachelor’s degree in hospitality, business administration, or related field.

Responsibilities

Full P&L responsibility.
Develop and manage multi-million-dollar budget, forecast and profitability.
Manage floor manager, retail store manager, and staff.
Manage procurement and inventory.
Develop Standard Operating Procedures.
Ensure staff are following all Standard Operating Procedures.
Maintain brand integrity throughout the experience.
Operate multi-million-dollar retail store, develop planograms, manage promotions, signage, product placement, etc.
Provide leadership and line management to the Sloomoo team, ensuring that resourcing is planned for new developments, and staffing is managed across the site.
Support all operational departments to regularly review their working practices and seek improvements to reduce the likelihood of accidents.
Maximize guest admissions income from the forecast and work with the senior management team, setting future forecasts and budgets.
Control Labor spend to ensure we are hitting and exceeding targets.
Provide a world class guest experience as evidenced by positive survey results.
Provide an engaging and rewarding workplace for all employees with a competitive retention rate and proven promotion.
Meet (and exceed) projected guest count and projections.
Creation and implementation of improvements for guest satisfaction, employee experience and revenue growth.
Data Driven - use data to drive your decision making for sales and production.
Complete accident/incident report with documented follow through and resolution for each accident/incident within 24 hours of the incident.
Other responsibilities as assigned.