General Manager - Ivy Station

Go Get Em Tiger • Los Angeles, CA

3d • Onsite

About The Position

The General Manager (GM) is accountable for the success of the cafe. GMs manage the P&L by mastering COGs, building effective schedules and investing in their cafe’s community. They recruit and motivate high-performing teams by leading with empathy and regularly pulling feedback, while ensuring continued learning and development. The GM leads the cafe team, kitchen team, shift lead and ACL. They actively grow their bench of future leaders by instilling accountability and demonstrating resourcefulness. This position will generally require around 45 hours per week, and it is essential the GM can work weekends. A majority of the GMs time will be spent working on the floor of the cafe every week. In this role, you will…

Requirements

• Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards
• Foster an inspiring, team-first atmosphere for all employees (FOH and BOH), ensuring that they are all working in service of the same goal: delivering great products with exceptional hospitality
• Effectively delegates tasks, involving senior team members in the inner workings of shop operations and management
• Hold the team accountable to meeting the high standard of GGET team performance
• Build long-term customer loyalty
• Create and perpetually improves systems that are universally applicable in the store and can be implemented with ease
• Maintains a safe environment for all employees and customers
• Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment
• Availability for both weekend days and overall schedule availability
• Must be able to provide reliable transportation to/from work and for work-related errands
• Must be proficient with Email, Google Drive, Slack and Microsoft Office
• Minimum of two years of proven management success in a high-volume and/or quality driven food service environment is a must

Nice To Haves

• Previous work experience in a high-volume specialty coffee setting is a plus
• Experience managing diverse teams
• Experience with P&L statements

Responsibilities

• Recruit and motivate an excellent team
• Oversee recruiting and new hire onboarding
• Plan trainings and development for the team
• Implement regular employee check ins to provide and pull feedback
• Perform disciplinary actions when necessary
• Coach and guide the ACL
• Meet or exceed sales goals
• Community outreach/events/ambassadorship
• Review and action on the P&L
• Manage labor and COGS within budget
• Write effective schedules and approve timesheets
• Manage pars and end of period inventory
• Strategically cover call outs
• Coach and correct ordering
• Foster a safe and clean cafe environment for guests and employees
• Own preventative maintenance for the cafe
• Ensure a safe and respectful working environment for all employees and guests
• Attend weekly management meetings
• Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
• Execute all duties of either FOH or BOH at the highest level measured by the GGET training program.
• Execute all duties of the other discipline at a level of baseline functionality. (i.e. is an A+ barista and a competent cook or vice-versa)
• Address common facilities maintenance issues autonomously and escalates any unique or special issues appropriately
• Organize shop-specific events and programming
• Works with team to maintain inventory to ensure availability of all our offerings and products
• Find inventive ways to increase revenue

Benefits

• We offer competitive salaries and (for this position) structured incentive compensation
• We offer company-sponsored medical benefits for both yourself and your dependents
• Additional vision and dental benefits
• We offer a 401k plan with company matching funds
• Free drinks, one free bag of coffee per week, and discounts on all food and merch
• We are a growing company rooted in the LA area
• We have a proven track record of promoting from within
• We are a team full of passionate people who love what we do

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees