Assistant Cafe Leader - Ivy Station

Go Get Em Tiger • Los Angeles, CA

1d • $21 - $23 • Onsite

About The Position

Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards. ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Requirements

• Understand and implement our mission, vision and values
• Apply “owner eyes” to all aspects of the shop
• Demonstrate mastery of formal staff training, feedback, and shop processes
• Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service
• Demonstrate the ability to improve the work -- and the experience -- of the employees around you
• Manage up, bringing not only problems but also potential solutions, to your manager
• Share our absolute passion for coffee, food, and hospitality
• Open and/or close the coffeebar, and posses overall schedule flexibility
• Excellent time management and delegation skills
• Function well in a fast-paced and, at times, stressful environment
• Previous success working on a G&B/GGET team of highly-comparable experience from an outside company
• Experience working with diverse teams
• Ability to move about the cafe space frequently throughout shift
• Ability to operate job related tools, such as espresso machines and coffee brewers
• Ability to communicate effectively with coworkers and customers
• Ability to frequently move prep items in bins weighing up to 40lbs
• Exposure to kitchen environment with hot surfaces

Responsibilities

• Execute onboarding and development for the cafe team
• Support GM with interviewing and onboarding of new hires
• Host palette development activities
• Disseminate new coffee updates to the team
• Validate level-progress
• Act with owner-eyes in the cafe to solve problems before they occur
• Surface problems to the manager with a solutions mindset
• Efficiently run shifts, assigning positions and tasks to meet the day’s goals and running breaks at the appropriate time
• Suggest improvements or ways to refine processes, creating tools when necessary
• Review the P&L with the GM and take action for improvement
• Troubleshoot and perform preventative maintenance in the cafe
• Instill accountability in team members
• Perform regular QC for both food and beverages
• Deliver and pull feedback regularly with your team
• Coach Shift Lead and team members in time management, task completion, and intentional operation
• Send people home when appropriate
• Ensure the cafe is properly stocked
• Support GM in end of period duties
• Place orders (paper goods, Vesta, coffee, pastry) effectively
• Be kind, engaging, and knowledgeable about our offerings and about coffee generally
• Be positive and honest
• Display excellent hospitality to all customers and coworkers
• Hustle, serve guests with magical speed
• Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:
• Customer service
• Coffee brewing and espresso extraction
• Drink finishing
• Serving food
• Dishwashing and general cleaning
• Handle cash and card transactions, ensuring accurate keeping of your till
• Hold keys for the shop, open/close the store
• Demonstrate proficiency in all roles of the shop, front and back of house
• Replenish inventory or make proper substitutions for pars
• Proactively pass on CS knowledge to new staff
• Coach and empower team members to take ownership of each customer’s experience
• De-escalate high-intensity customer interactions
• Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations
• Act on behalf of the GM when no other leadership is present

Benefits

• We offer competitive salaries and (for this position) structured incentive compensation
• We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependents
• Additional vision and dental benefits
• We offer a 401k plan with company matching funds for eligible employees
• Free drinks, one free bag of coffee per week, and discounts on all food and merch
• We are a growing company rooted in the LA area
• We have a proven track record of promoting from within
• We are a team full of passionate people who love what we do

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed