General Manager (Multi- Unit experience)

Veterans Canteen Service•Cleveland, OH

12d

About The Position

The Veterans Canteen Service (VCS) is currently conducting a recruitment search for the position of Canteen Chief in Cleveland, OH. This role oversees all aspects of canteen operations, including retail, food service, vending, sales, merchandising, and accountability. This position is key in advancing our mission to offer reasonably priced goods and services to our nation’s Veterans and their caregivers. The Canteen Chief is responsible for achieving financial targets and executing program objectives as directed by the Veterans Canteen Service Central Office (VCSCO) and/or the Regional Director.

Requirements

Multi- Unit experience
Financial Management
Customer Experience Management
Technology and Communication
Process Management
Training and Compliance
Collaboration
Leadership and Talent Development
Operational Excellence

Responsibilities

Develop and execute strategic plans that align with organizational goals.
Achieve financial targets to include NOI, Gross Margin, etc.
Responsible for inventory management, health and safety compliance, and employee and labor relations.
Ability to recruit, develop, and lead collaborative and successful teams.
Skilled in performance management and holding teams accountable through timely and consistent performance evaluations.
Ensure proper and compliant processes related to all canteen functions, including planograms (POGs), retail point-of-sale (RPOS) systems, inventory control, stock scheduling, food safety, sanitation, and promotional initiatives.
Responsible for confirming the canteen is consistently operating to NSF standards and that audit goals are met.
TMS trainings are compliant and up to date.
Strong understanding and command of financial statements, including budgeting and cost control, with a track record of improving financial margins.
Ability to identify operational improvements, streamline processes, and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers.
Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
Comfortable using technology such as point-of-sale systems and internal communication platforms.