General Manager at Gulfstream Manor

Hilton Grand Vacations • Gulf Stream, FL

1d • Onsite

About The Position

The General Manager at Gulfstream Manor Resort (23 units) leads overall property operations, partnering with teams across the resort to deliver a positive and consistent guest experience while meeting operational and financial goals. This role oversees daily activities across front office and reservations, housekeeping, and maintenance, ensuring all services are delivered safely, efficiently, and in alignment with company policies and quality standards. The General Manager uses data and key performance indicators to guide decisions, manage budgets, control expenses, and identify opportunities to improve service levels and profitability. This position builds, develops, and supports an engaged team, promotes collaboration across functions, and responds to guest feedback to drive continuous improvement. Success in this role requires effective communication, thoughtful leadership, and the ability to balance operational priorities with a people‑first approach.

Requirements

• In-depth familiarity with vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• Must demonstrate skill in developing and maintaining a culture of diversity, equity and inclusion.
• Must possess excellent written and verbal communication skills.
• 3-5 years of prior General Manager experience.
• 5 years of management experience in a comparable property.
• Demonstrated experience leading extensive food and beverage and Spa operations within a high-volume hospitality environment.
• BA/BS/Bachelor's Degree

Nice To Haves

• Project management experience is preferred.

Responsibilities

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
• Action-oriented, tackling new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, and maintenance functions.
• Communicates continuously with the Homeowners Association(s) Board of Directors.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
• Commitment and dedication to our people-first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.
• Assures compliance with labor laws and respects areas of responsibility.
• Works closely with developer, homeowners’ association, and project management.
• Other duties as assigned.

Benefits

• Exceptional benefits, including comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program that supports your well-being
• Numerous learning and advancement opportunities to fuel your professional growth
• Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones
• Company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth
• A range of exclusive perks is available to enhance your overall employee experience and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager