General Manager at Gulfstream Manor

Hilton Grand Vacations • Gulf Stream, FL

4h • Onsite

About The Position

The General Manager at Gulfstream Manor Resort (23 units) leads overall property operations, partnering with teams across the resort to deliver a positive and consistent guest experience while meeting operational and financial goals. This role oversees daily activities across front office and reservations, housekeeping, and maintenance, ensuring all services are delivered safely, efficiently, and in alignment with company policies and quality standards. The General Manager uses data and key performance indicators to guide decisions, manage budgets, control expenses, and identify opportunities to improve service levels and profitability. This position builds, develops, and supports an engaged team, promotes collaboration across functions, and responds to guest feedback to drive continuous improvement. Success in this role requires effective communication, thoughtful leadership, and the ability to balance operational priorities with a people-first approach.

Requirements

• Effective communication
• Thoughtful leadership
• Ability to balance operational priorities with a people-first approach

Responsibilities

• Lead overall property operations at Gulfstream Manor Resort.
• Partner with teams across the resort to deliver a positive and consistent guest experience.
• Meet operational and financial goals.
• Oversee daily activities across front office and reservations, housekeeping, and maintenance.
• Ensure all services are delivered safely, efficiently, and in alignment with company policies and quality standards.
• Use data and key performance indicators to guide decisions.
• Manage budgets.
• Control expenses.
• Identify opportunities to improve service levels and profitability.
• Build, develop, and support an engaged team.
• Promote collaboration across functions.
• Respond to guest feedback to drive continuous improvement.

Benefits

• Comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program that supports your well-being
• Numerous learning and advancement opportunities
• Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones
• Company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth
• Range of exclusive perks is available to enhance your overall employee experience and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed