General Manager

Resolute Road Hospitality•Tigard, OR

About The Position

The Hampton Inn & Suites located in Tigard, Oregon is looking to add to our hospitality family! This beautiful hotel is centrally located between Lake Oswego, Beaverton, and Portland. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career! Summary At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. Your Role As General Manager, you’ll lead daily operations with a focus on guest satisfaction, team development, and financial performance. You’ll foster a culture of service, accountability, and excellence while ensuring brand standards are upheld. This role is ideal for someone who leads with Integrity, thrives on Grit, and builds Stronger Together teams that deliver exceptional results.

Requirements

Strong understanding of hospitality operations and financial management
Excellent communication and leadership skills
Proficiency in Microsoft Office and hotel operating systems
Ability to lead in a fast paced, multi-departmental environment
Strategic thinker with hands on execution capabilities
Ability to assess and coach team performance fairly and consistently
Strong organizational and analytical skills
Ability to build rapport with community stakeholders and maintain visibility
5-7 years of experience in full-service hotel operations required
Experience with branded hotel systems and standards
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
10+ years preferred
Previous General Manager experience strongly preferred

Responsibilities

Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance
Ensure proper training of all staff, including safety and standard operating procedures
Manage HR functions including hiring, retention, and team development
Conduct regular staff meetings and promote company culture and values
Respond to guest feedback with professionalism and urgency
Monitor and improve brand satisfaction scores and guest experience metrics
Maintain operational efficiency, service quality, and standards compliance
Manage hotel inventories, purchasing, and invoice approvals
Participate in sales and revenue management efforts
Coordinate capital improvement projects and protect hotel assets
Set and achieve realistic operational goals and profitability targets
Perform other duties as assigned