General Manager

THE CAR PARK LLC • Birmingham, AL

22h

About The Position

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun. The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge. WHO WE NEED This position will be responsible for the leadership and operational oversight of multiple parking accounts. This position will be responsible for maintaining existing client relationships and supervising full time and part time employees. Provides supervision and oversight to the team members whose responsibilities include assisting with the daily operations of the parking system, monitoring lots, dispatching and, assigning team members, assisting customers, responding to parking issues, and assisting with hiring, training and evaluating staff. Plans, develops, and administers on-street and off-street parking facilities and programs, strategies, goals, objectives, and priorities; participates in long range planning of activities and programs related to public parking facilities and on-street parking areas. Recommends and implements policies and procedures. Conducts long range-planning activities and makes recommendations for service improvements to leadership, establishes required service levels and anticipates labor requirements. Selects, assigns, monitors, evaluates, and provides professional and technical guidance to staff engaged in the management of operations. Submits budget recommendations; monitors expenditures; effectively communicates budget variances to leadership. Promotes safety to ensure that the unit follows policies and procedures. Maintains audit controls within the unit. Project manage equipment installations, equipment RFPs, facility improvements and operational enhancements for facilities.

Requirements

• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Excellent customer service.
• Excellent verbal and written skills.
• Ability to problem solve independently.
• Ability to maintain a positive attitude in difficult situations.
• 5+ years parking experience.
• Bachelor’s Degree in business, management, or related field preferred but not required.
• Equivalent experience considered.
• Five years of related experience including supervisory experience.

Nice To Haves

• Municipality experience.
• Parking industry experience.
• Project management experience.

Responsibilities

• leadership and operational oversight of multiple parking accounts
• maintaining existing client relationships
• supervising full time and part time employees
• assisting with the daily operations of the parking system
• monitoring lots
• dispatching and, assigning team members
• assisting customers
• responding to parking issues
• assisting with hiring, training and evaluating staff
• Plans, develops, and administers on-street and off-street parking facilities and programs, strategies, goals, objectives, and priorities
• participates in long range planning of activities and programs related to public parking facilities and on-street parking areas
• Recommends and implements policies and procedures
• Conducts long range-planning activities and makes recommendations for service improvements to leadership
• establishes required service levels and anticipates labor requirements
• Selects, assigns, monitors, evaluates, and provides professional and technical guidance to staff engaged in the management of operations
• Submits budget recommendations
• monitors expenditures
• effectively communicates budget variances to leadership
• Promotes safety to ensure that the unit follows policies and procedures
• Maintains audit controls within the unit
• Project manage equipment installations, equipment RFPs, facility improvements and operational enhancements for facilities

Benefits

• Relocation expense
• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co-workers
• Professionalism, mutual respect, and a sense of humor are traits we value and exhibit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED