General Manager

MV Transportation•Charlotte, NC

11d

About The Position

MV Transportation is seeking a General Manager who will support and oversee daily university shuttle operations, provide direction to assigned operating locations, and ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Requirements

Four (4) year Bachelor’s Degree from an accredited college or university with a concentration in Business Administration, Public Administration, Transportation Management or a related field is required. An equivalent combination of education and experience may also be considered.
A minimum of ten (10) years of management experience.
A minimum of ten (10) years in public transportation operations or related experience.
A minimum of five (5) years of supervisory experience in transit, operations or logistics.
Must have labor/union(s) negotiations/expenses expertise.
Must have a full understanding of dispatch, scheduling, driver recruitment, and safety, DOT, and FTA compliance.
MS Office, strong analytical skills, strong written and verbal communication skills, and a high degree of multi-tasking skills.
A dd itional duties/responsibilities based upon i ndividual contract requirements.

Responsibilities

Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train, and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
Maintain client contact routinely to meet or exceed expectations.
Conduct periodic departmental audits.
Daily, weekly, and monthly review of key operational metrics.
Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
Implement, promote, and adhere to company policies and procedures.
Interact with the bridges committee to effectuate positive changes to policies, procedures, and programs.
Participate in location(s) labor and employee relations activities.
Provide insight and information to support location(s) contract renewals.
Create and present the location (s) annual budget.