General Manager

37011 Jersey Mike's Portsmouth•Portsmouth, NH

14d•$60,000 - $70,000

About The Position

General Manager Step 1: Phase 1 Certification Begin by mastering all core Jersey Mike’s positions to earn your first Certification — the foundation for leadership within our system. Pay: $16/hour + tips (average $22+/hour all-in) Schedule: Minimum 45 hours per week in a fast-paced, hands-on environment Support: You’ll be paired with a dedicated trainer and mentor to guide you through every station and standard. Upon completion, you’ll earn a $1/hour raise and move into Step 2 of your development journey. Step 2: Phase 3 Certification After completing your initial certification, you’ll progress into Leadership Certification — focusing on leadership, operational execution, and team development. This is where you begin running shifts, making key decisions, and leading with reliability and consistency. Gain hands-on management experience across multiple stores Learn scheduling, labor management, and financial fundamentals Demonstrate readiness for full-time leadership responsibilities Upon completion, you’ll earn another $1/hour raise and become eligible for selection into the Manager-in-Training Program. Manager-in-Training (MIT) Program Once you’ve shown strong leadership, reliability, and operational mastery, you may be selected for the Manager-in-Training (MIT) Program — an advanced development track designed to prepare you to lead your own store. Pay: $20–$25/hour based on performance and experience Schedule: 45 hours per week (mix of opening, midday, and closing shifts) Oversight: District Manager & Training Store Manager Check-ins: Weekly Google Meet review sessions The MIT Program focuses on leadership readiness, operational excellence, and financial understanding. You’ll: Lead shifts and manage full operations with trainer oversight Learn advanced scheduling, ordering, and P&L management Coach and mentor team members through leadership fundamentals Drive profitability and team performance Participate in grassroots marketing and community engagement Operate a store independently during a final trial week and present a P&L review Performance-Based Growth Your development is performance-driven — not time-based. Each step brings higher pay, deeper responsibility, and greater opportunity. The faster you learn, lead, and take ownership, the faster you’ll advance. Grow from Crew Member to General Manager through consistent training, accountability, and leadership — all within the Legend Subs system. This timeline is based on your commitment and ability to learn quickly. Description Jersey Mike’s is looking for highly motivated individuals to join our Legend Subs family! You are worth it! We offer a competitive salary, bonus and benefits package to managers ready to go A Sub Above! The better you are behind the line, the more money you and your team makes! Our culture at Jersey Mike’s is one of giving and making a difference in someone’s life, including yours. We believe that loving your job and the community that we serve creates an appealing store environment for you, your team members, and repeat customers. Would you like to be part of our do good, feel good company? Our General Manager must be inspired to lead and motivate by example as our incumbent will be responsible for managing the operations of the store with both food and employee procedure. Our GM will select, train and oversee performance of each team member. They will also be responsible for ensuring proper product preparation, inventory control, employee mentoring and management, sales and marketing effort to support our Legend Subs marketing team. The manager will maintain the highest standard of food, service, safety and health operations while ensuring the profitability of the store. As a Jersey Mikes Subs Restaurant General Manager, you'll enjoy : Plenty of work-related perks such as PTO, medical, dental, vision, IRA match, provided uniforms, free subs and 50% off-shift discounts, and advancement opportunities. Leading operations you will mentor and develop your team, create a culture of giving amongst the community through fundraisers and giving back, and ensure positive experiences for every customer who comes to your store. You will also be part of our Legend Subs executive team where there is unlimited potential for growth in our multi-unit franchise system that continues to grow annually. Our Legend Subs General Managers are the leaders of our teams who establish the vibe of the store’s environment and the level of customer service! GMs are responsible for the operations of the store and building a strong team that consistently provides our customer with great subs and customer experience. A successful candidate will have strong leadership and communication tactics and a positive attitude.

Requirements

Strong communication skills
Food service experience
High School Diploma, or GED.
Computer skills
Problem solving skills, customer service and decision making
Must be able to work a 5-day, 50-hour shift, including occasional weekends and most Holidays
Maintain and enforce standard operating procedure of the company
Must be able to properly lift, pull and push up to 25lbs
Ability to travel to other restaurants, main office, meetings, etc. as needed
Strong communication and leadership skills
Self-motivated, service-oriented, and friendly
Ability to handle multiple tasks simultaneously
Must be 18 years or older to operate the slicer
Serve Safe Certification - Food Handler
Must have reliable transportation
Excellent Menu and product knowledge awesome personality
Must be able to thrive in a fast pace environment
Desire to improve self and skill sets
Able to communicate effectively with guests. Awesome personality
Participate in all Jersey Mike's training programs
Ability to meet schedule requirements and is a reliable performer

Nice To Haves

College degree preferred.
2 Year QSR experience preferred

Responsibilities

managing the operations of the store with both food and employee procedure
select, train and oversee performance of each team member
ensuring proper product preparation, inventory control, employee mentoring and management, sales and marketing effort to support our Legend Subs marketing team
maintain the highest standard of food, service, safety and health operations while ensuring the profitability of the store
mentor and develop your team
create a culture of giving amongst the community through fundraisers and giving back
ensure positive experiences for every customer who comes to your store
establish the vibe of the store’s environment and the level of customer service
building a strong team that consistently provides our customer with great subs and customer experience
Manages food and labor costs
Trains, monitors, and reinforces food safety procedures
Executes company policies and procedures
Develops and implements appropriate strategies to resolve unfavorable trends to enhance sales and profits
Provides proper training for team members
Anticipates and identifies problems and initiates appropriate corrective action
Hiring and developing employees, conducting new hire orientation, and developing the training plan for each new hire.
Scheduling and deploying the team correctly
Addressing performance issues, retention of store management and crew
Assisting in the resolution of customer issues
Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customers and employees.
Ensure business and personnel practices are conducted according to state and federal laws and consistent with Jersey Mikes policies and procedures.
Create employee schedule
Place inventory orders
Lead employee training
Lead by example
Participate in management team meetings and strategy sessions