General Manager

R&D Industries•Milford, IA

18h•Onsite

About The Position

Position Overview: R & D Industries, Inc. ( RDI ) is a 41-year-old Iowa technology company. Our RDIWorks® ( RDIWorks.com ) division is seeking a General Manager to lead our MSP (managed service provider) team. As a regional leader, our RDIWorks team works across SMB and enterprise to be a trusted source of technology solutions. Successful GM candidates in this role will have a proven track record in technical teams, sales processes, and team management. Those with strong skills in analysis, interpersonal communications, sales relationship building, project management, and team leadership will thrive in this role. Experience in IT, computers, servers, networking, network security, SaaS, and MSP business strategies like MRR will be greatly beneficial. Additionally, this role will be responsible for providing both day-to-day and thought leadership in order to support our team and customers. RDI Full-Circle Service helps us build long term trust and relationships with customers. This role will support and lead our team on that mission. All persons with a management, sales, or technology background are encouraged to apply. RDI has experienced regional and national recognition for our MSP business and is looking to continue this trend. Roles at RDI have opportunities for personal and professional advancement. We have excellent pay and benefits, a relaxed work environment, and a culture of high standards and technical excellence, but we like to have fun while doing new and exciting things. This position will be located at our headquarters in Milford, Iowa. Join us and be a part of a special team right here in Iowa!

Requirements

Computer / Networking / IT knowledge
B.A. or B.S. in a Business or technical field
5+ years of expertise in professional B2B sales experience or management experience with a proven track record
Exceptional interpersonal and verbal/written communication skills
Ability to develop graphs and charts for business intelligence purposes (performance / profitability / efficiency)
Detail oriented and analytical thinker
Ability to quickly learn new or unfamiliar technologies and products, independently using documentation, online resources, and vendor training resources.

Nice To Haves

Interpersonal communication skills (excellent email and phone skills)
Awareness of timelines, objectives, and goals
Ability to multi-task and prioritize your work and commitments.

Responsibilities

Provide leadership and support for our technical team
Work with our marketing team to coordinate sales activities with marketing campaigns
Regularly engage existing customers for technology lifecycle management, planning, and sales
Work to execute on our vision of growth in network security and recurring revenue
Coordinate division operations and contribute to strategy
Work with our financial team to assess division performance and oversee profit and loss responsibility
Oversee employee safety, development, teamwork and culture
Empower the team to solve customer issues
Allocate resources, assign work, and track progress with our BMP (business management platform)
Implement company procedures
Assist in the development of guidelines and procedures for network administration and security best practices
Work closely with staff to meet team goals and improve processes and practices.
Create feedback loops that let us become more efficient, automate repetitive tasks, and free up time for problem solving.
Coordinate with vendors on new products, licensing, pricing, strategies, and other channel tools.