General Manager

Verto People•Tarrytown, NY

10d•$160,000 - $170,000

About The Position

General Manager / Operations Manager / Service Manager required to join a leading supplier of boiler and heat pumps solutions. The successful General Manager / Operations Manager / Service Manager is directly responsible for leading the Service, Aftermarket, and Parts departments. Overseeing people, assets, and performance, to deliver the business plan, meet financial targets, drive customer satisfaction, maintain strong supplier relationships, and maximize overall operational efficiency. The ideal General Manager / Operations Manager / Service Manager will have strong field and service experience with fuel-fired boilers, commercial boilers or heat pumps. Package: $160,000 - $170,000 Car allowance Generous Paid Time Off (PTO) program 401(k) retirement plan

Requirements

10+ years of field service and maintenance experience with fuel-fired boilers and burner equipment
Minimum 3 years in a supervisory capacity, with demonstrated mentoring, team development, and conflict-resolution skills
Strong time-management skills, attention to detail, and the ability to tackle complex problems independently
Customer-facing professionalism, with the ability to explain technical issues clearly.
Knowledge of HVAC products, such as boilers, heat pumps and commercial boilers

Responsibilities

Experience leading Service, Aftermarket, or Parts teams.
Setting goals, coaching performance, and driving accountability
Ability to plan workloads, create processes, improve efficiency, and deliver on departmental KPIs for profitability, quality, and safety.
Capable of supporting customers, guiding technicians, and ensuring training, compliance, and product knowledge across the teams
Experience building and managing departmental budgets, meeting financial goals, and optimizing staffing and resources.
Able to build strong customer relationships, resolve technical and commercial issues quickly, and maintain high satisfaction levels.
Comfortable working with OEMs/suppliers, navigating their systems, and collaborating to secure technical support, prioritization, and product information.