General Manager

Lakeside International Trucks•Racine, WI

9d•$100,000 - $120,000

About The Position

The General Manager owns the performance, culture, and execution of parts and service operations at the location. This role leads and develops teams, drives accountability, ensures company standards and initiatives are executed, and removes obstacles so employees can deliver exceptional service to customers

Requirements

A high school diploma or equivalent
Strong written and verbal communication skills
Have a CDL (or the ability to obtain one)
4-5 years of related experience in a shop and parts management (heavy/medium duty preferred)
Experience with training, coaching and mentoring employees
Detail oriented and highly organized
Demonstrated ability to communicate goals and strive to deliver favorable results
Ability to work effectively within a team environment
Experienced in customer relations and conflict management
Active desire to develop professional skills and have an active role in career growth
Proficiency with dealership computer systems/ DMS

Responsibilities

Direct leadership of location’s parts manager and service team and ownership of their financial results.
Top leadership at the branch, responsible for being a champion of excellence, fostering a positive, customer-focused culture and driving financial results.
Management responsibilities for locations technicians and service advisors.
Focus parts and service team on critical KPIs, drive performance and hold individuals accountable
Ensure the execution of company initiatives to drive profitable growth and provide exceptional customer experience.
Assist associates in resolving challenges and customer concerns
Generate new ideas to improve the day-to-day operations of the branch
Ensure compliance with warranty procedures, repairs, and documentation
Maintain location, cleanliness and organization, supervise general upkeep of dealership facilities and Grounds
Regularly evaluate employee performance and skill levels, ensuring training needs are being met.
Maintain a safe work environment and ensure employees adhere to company safety practices
Adapt to the evolving needs of the organization and undertake additional responsibilities as needed