General Manager

Arizona Delta Mechanical Inc•Mesa, AZ

86d

About The Position

The General Manager (GM) is responsible for overseeing all operational, financial, and administrative functions of the plumbing company. This role ensures the business operates efficiently, delivers exceptional customer service, maintains profitability, and supports a high-performing team of technicians and office staff. The GM acts as the central leader, setting the standard for company culture, operational excellence, and growth.

Requirements

Oversee day-to-day operations including scheduling, dispatching, inventory management, and job workflow.
Ensure all plumbing jobs are completed to company quality standards and meet local code requirements.
Monitor and improve operational processes for efficiency and customer satisfaction.
Oversee safety protocols and ensure compliance with OSHA and industry standards.
Recruit, hire, onboard, and train plumbing technicians and office support staff.
Conduct regular performance evaluations and coaching sessions.
Foster a positive, accountable, and high-performance company culture.
Coordinate continuing education, licensing, and certifications for technicians.
Uphold company service standards and monitor customer satisfaction.
Resolve escalated customer concerns or service issues.
Implement systems that enhance the customer experience, from intake to job completion.
Develop and manage annual budgets, forecasts, and financial goals.
Track KPIs including revenue, job profitability, conversion rates, and technician performance.
Control costs related to labor, materials, fleet maintenance, and overhead.
Approve invoices, review job costing, and ensure accurate financial reporting.
Collaborate with marketing to implement promotions, digital advertising, and customer acquisition strategies.
Monitor online presence and reputation management (reviews, ratings, and brand image).
Identify opportunities for new service offerings, partnerships, or market expansion.
Oversee vehicle maintenance schedules and fleet safety.
Maintain relationships with suppliers and negotiate pricing on materials and equipment.
Ensure inventory accuracy and reduce unnecessary material waste.

Responsibilities

Oversee day-to-day operations including scheduling, dispatching, inventory management, and job workflow.
Ensure all plumbing jobs are completed to company quality standards and meet local code requirements.
Monitor and improve operational processes for efficiency and customer satisfaction.
Oversee safety protocols and ensure compliance with OSHA and industry standards.
Recruit, hire, onboard, and train plumbing technicians and office support staff.
Conduct regular performance evaluations and coaching sessions.
Foster a positive, accountable, and high-performance company culture.
Coordinate continuing education, licensing, and certifications for technicians.
Uphold company service standards and monitor customer satisfaction.
Resolve escalated customer concerns or service issues.
Implement systems that enhance the customer experience, from intake to job completion.
Develop and manage annual budgets, forecasts, and financial goals.
Track KPIs including revenue, job profitability, conversion rates, and technician performance.
Control costs related to labor, materials, fleet maintenance, and overhead.
Approve invoices, review job costing, and ensure accurate financial reporting.
Collaborate with marketing to implement promotions, digital advertising, and customer acquisition strategies.
Monitor online presence and reputation management (reviews, ratings, and brand image).
Identify opportunities for new service offerings, partnerships, or market expansion.
Oversee vehicle maintenance schedules and fleet safety.
Maintain relationships with suppliers and negotiate pricing on materials and equipment.
Ensure inventory accuracy and reduce unnecessary material waste.