General Manager - Launch Entertainment (Norwood)

Momentum Enterprises • Norwood, MA

2d

About The Position

General Manager Launch Entertainment - Norwood is hiring a General Manager to lead day-to-day operations, build and coach a high-performing team, and deliver a guest experience that keeps families coming back. Your mission: create unforgettable visits-measured in smile-watt-hours-through strong leadership, sharp operations, and real community energy. If you're equal parts people-leader, operator, and positive-force (the professional kind), this is your park. What you'll do Lead & develop the team: hire, train, coach, run performance check-ins, and keep staffing strong Own the guest experience: set the service standard, resolve issues quickly, and keep raising the bar Run tight operations: scheduling, labor control, documentation, POS oversight, inventory, vendor management, and review responses Drive results: set goals, track performance, monitor P&L, and execute strategies that grow profitability Keep it safe & compliant: safety logs, incident reporting, maintenance, certifications, and regulatory compliance Represent the brand: community presence, event support, outreach, and ensuring mascot (Joey) appearances are on-brand and guest-ready Serve as Manager-on-Duty (MOD) as scheduled What we're looking for Bachelor's preferred or 4+ years in high-volume hospitality/family entertainment 5+ years management experience Strong people leadership, operational judgment, and financial confidence (labor + P&L) Comfortable with POS systems, cash handling, Google Suite (QuickBooks a plus) ServSafe preferred (willing to obtain); SafeServ required (or within 90 days) 21+; able to stand 8+ hours and lift up to 50 lbs Nights/weekends/holidays as business needs require Brings Momentum Core Values to life every day Benefits Medical & Dental insurance Unlimited PTO Monthly performance-based bonuses Retirement savings options Employee access and discounts across all Momentum Enterprises businesses and parks A positive, supportive team environment with opportunities to grow About Momentum Enterprises Momentum Enterprises is a family-focused company creating fun, active, and memorable experiences in the communities we serve. Our brands include My Gym Children's Fitness Centers, Launch Family Entertainment, Retro Fitness, Club Elevate, Wimbledon Tennis & Pickleball Club, and The Newport Venture. We're passionate about building strong teams and helping both our employees and members thrive. Momentum Enterprises is an equal opportunity employer and does not discriminate based on any protected status.

Requirements

• 4+ years in high-volume hospitality/family entertainment
• 5+ years management experience
• Strong people leadership, operational judgment, and financial confidence (labor + P&L)
• Comfortable with POS systems, cash handling, Google Suite (QuickBooks a plus)
• SafeServ required (or within 90 days)
• 21+
• Able to stand 8+ hours and lift up to 50 lbs
• Nights/weekends/holidays as business needs require
• Brings Momentum Core Values to life every day

Nice To Haves

• Bachelor's preferred
• ServSafe preferred (willing to obtain)
• QuickBooks a plus

Responsibilities

• Lead & develop the team: hire, train, coach, run performance check-ins, and keep staffing strong
• Own the guest experience: set the service standard, resolve issues quickly, and keep raising the bar
• Run tight operations: scheduling, labor control, documentation, POS oversight, inventory, vendor management, and review responses
• Drive results: set goals, track performance, monitor P&L, and execute strategies that grow profitability
• Keep it safe & compliant: safety logs, incident reporting, maintenance, certifications, and regulatory compliance
• Represent the brand: community presence, event support, outreach, and ensuring mascot (Joey) appearances are on-brand and guest-ready
• Serve as Manager-on-Duty (MOD) as scheduled

Benefits

• Medical & Dental insurance
• Unlimited PTO
• Monthly performance-based bonuses
• Retirement savings options
• Employee access and discounts across all Momentum Enterprises businesses and parks
• A positive, supportive team environment with opportunities to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed