General Manager - Fairfax, VA

The NOW Fairfax•Fairfax, VA

15h•$50,000 - $60,000•Onsite

About The Position

The NOW Massage is actively seeking a General Manager for its Fairfax, VA location in Mosaic District. This role is pivotal for leading and mentoring Experience Guides (front desk), Massage Therapists, and leadership teams, ensuring seamless business operations, a top-level guest experience, and profitable business practices. The position emphasizes connecting with people, motivating, and inspiring them to achieve results, requiring individuals who embody leadership, motivation, organization, and a sense of urgency while remaining guest and member-centric. The General Manager acts as an ambassador of The NOW's vision, ensuring every guest experience aligns with the Brand Truths. The fast-paced, results-oriented environment demands quick adaptability and the ability to motivate others to adjust to business challenges and achieve organizational goals. The NOW Massage is designed as an oasis for guests to disconnect and reconnect, offering high-quality, customizable massage services without the time and cost of a traditional spa. Its interiors are recognized for their elevated aesthetic, inspired by exotic destinations. The company is expanding across the United States, bringing its thoughtfully crafted menu, healing products, and signature design to new cities. The company's mission emphasizes self-care as essential, providing a refuge to help individuals relax their body and reset their soul through convenient, affordable, and high-quality services with customizable enhancements.

Requirements

2+ years of industry or likeminded business experience (operating a fast-paced, high-volume business)
Proven track record in sales and building a recurring guest base with a sense of community
Business acumen: ability to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, labor forecasting, etc.)
Excellent communication, listening, and computer skills
Must be a team leader and enjoy mentoring people

Nice To Haves

Membership program and/or wellness industry experience preferred

Responsibilities

Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist, mentoring and coaching team members to excel in their roles and achieve their goals.
Performance management (document and delivery) and maintaining positive relationships within the team.
Next-level guest experience, addressing online reviews and community engagement.
Ability to resolve guest issues and employee relations in a manner reflective of The NOW Brand Truths.
Build and maintain team schedules to maximize productivity and efficiency while managing payroll and scheduling demands in a timely manner.
Perform accounting duties, such as recording daily cash flow, managing payroll, and executing inventory.
Adhering to and monitoring budgets and driving sales.
Upholds our high standards of cleanliness, safety, and compliance (including massage therapy laws).
Planning and overseeing promotions and collaborations with local businesses to enhance our brand presence.