General Manager

Pattern • Bethlehem, PA

14d • Onsite

About The Position

Reach Logistics is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website: http://pattern.com/

We are looking for a General Manager to help lead operations in our brand new automated Bethlehem, PA warehouse. This role ensures efficiency, accuracy, and safety across warehouse functions—including inventory control, receiving, picking, shipping, and facility management. You will play a key role in supervising daily operations, supporting team leads, and ensuring that performance standards are consistently met.

This is a full-time role and will work on-site based in Bethlehem, PA.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
• 7+ years of warehouse leadership or supervisory experience.
• Knowledge of warehouse operations, inventory management, and relevant KPIs.
• Familiarity with warehouse management software and databases.
• Strong leadership, communication, and problem-solving skills.
• Ability to support and motivate staff in a high-volume, fast-paced environment.

Responsibilities

• Directly own overseeing warehouse operations and performance goals across a 24/7 operation.
• Supervise and coach all salaried leaders across inventory, quality, logistics, and shipping functions.
• Help maintain warehouse security, safety standards, and compliance with legal regulations.
• Monitor KPIs and provide input on staffing, scheduling, and resource allocation.
• Assist with workflow planning, equipment layout, and continuous improvement projects.
• Act as a point of escalation for day-to-day operational issues, working closely with staff to resolve them quickly.
• Build a team and create a winning culture. Help hire and develop the best operators and support leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees