GENERAL MANAGER

KOA • Wilmington, NY

23h • Onsite

About The Position

The General Manager is responsible for allocating budget resources, coordinating business operations, hiring, and developing team members, managing operational costs, ensuring great customer service, improving administration processes, engaging with vendors, identifying business opportunities, and monitoring financial activities. This role involves overseeing daily business operations, managing operating budgets, and ensuring strict control of cash. The General Manager will also focus on providing excellent customer service, improving guest satisfaction, and raising the net promoter score. Cross-functional collaboration with departments such as Human Resources, Marketing, Revenue, Real Estate Development, and Accounting is essential for developing vision and identifying growth opportunities. Additionally, the position requires maintaining property cleanliness and maintenance through inspections and preventive programs, preparing reports on key performance indicators, partnering on capital projects, and implementing a department safety program to ensure a hazard-free environment compliant with safety requirements.

Requirements

• High School Diploma or equivalent
• Minimum two years’ experience in a managerial role in a hospitality or related field
• Hear and speak English fluently
• Decision-making ability
• Excellent communication, collaboration, and delegation skills with the ability to manage conflict
• Ability to work in a fast-paced and high-pressure environment
• Proven ability to achieve financial plans
• Strong working knowledge of operational procedures
• Proficient computer skills
• Ability to maintain confidentiality
• Able to work nights, weekends, and holidays
• Valid Driver’s license
• Able to travel by airplane and automobile.

Responsibilities

• Oversee daily business operations.
• Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash.
• Hire and develop a strong and efficient team.
• Provide great customer service while improving guest satisfaction and raising the net promoter score.
• Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities.
• Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual.
• Prepare necessary reports and give presentations articulating property key performance indicators.
• Partner with real estate development to recommend, plan, and oversee capital projects.
• Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED