Mobile Pet Grooming | General Manager

Aussie Pet Mobile of Plano, Allen, and Wylie•Allen, TX

11d•Hybrid

About The Position

Join our team at Aussie Pet Mobile as a General Manager. In this role, you will oversee the daily operations of our mobile grooming salon, ensuring a safe, high-standard environment for pets and a productive, positive atmosphere for staff. This role balances business administration (scheduling, inventory, and KPIs) with client relations and team leadership. The ideal candidate is a pet-lover with a sharp eye for operational efficiency.

Requirements

Experience: 3+ years in a management role, preferably in the pet industry, veterinary field, or high-end retail/hospitality.
Animal Knowledge: Strong understanding of dog breeds, behavior, and basic health signs. (Grooming certification is a plus).
Tech Savvy: Proficiency with technology, scheduling software and basic office suites.
Soft Skills: Exceptional "patience of a saint"—both for demanding owners and employee relations.

Nice To Haves

Grooming certification is a plus

Responsibilities

Operational Leadership
Workflow Management: Oversee the daily grooming schedule to maximize productivity.
Facility Oversight: Ensure the mobile salons meet all health and safety regulations. Maintain a high standard of cleanliness and ensure all equipment (tables, tubs, dryers, clippers) is in peak working condition.
Inventory Control: Manage the ordering of shampoos, tools, and supplies.
Team Management
Staff Supervision: Recruit, train, and mentor a team of experienced groomers and receptionists.
Scheduling: Create weekly staff rotations that align with booking demand.
Performance Reviews: Conduct regular check-ins to provide feedback ensuring each associate maintains high morale.
Client & Pet Relations
Customer Experience: Act as the primary point of contact for complex client inquiries or complaints, ensuring every "pet parent" leaves satisfied.
Safety Protocols: Enforce strict safety handling procedures to minimize stress for the pets and prevent injuries to staff.
Quality Control: Perform routine checks on mobile grooming equipment ensuring they meet signature standards.
Business Growth
Financial Tracking: Monitor daily revenue, labor costs, and rebooking rates.
Marketing Support: Coordinate with the owner on local promotions, social media content, and loyalty programs.