General Manager - The Pinnacle

AEG Worldwide•Nashville, TN

3d•$123,000 - $133,000

About The Position

The General Manager functions as the central operational leader of the venue, coordinating all key functions and teams to drive effective and reliable day-to-day operations. Duties include providing leadership and direction to operational departments, managing staff, executing organizational plans, and serving as the primary liaison to corporate leadership, external partners, governing agencies, media, and the general public.

Requirements

BA/BS Degree (4-year) In a related field
10+ years Of related work experience
Experience and knowledge in overseeing physical venue
Experience with management, leadership and conflict resolution
Must have management experience and exceptional leadership abilities
Must have proven track record of developing and managing budgets
Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
Self-motivated with the ability to work in a fast paced environment
Excellent written, listening and verbal communication skills
Must be creative, detail-oriented person with an outgoing personality

Nice To Haves

Knowledge of music industry preferred

Responsibilities

Operations: oversee all facility operations and staff. Review and update policies and standard operating procedures to improve efficiency and safety.
Compliance: ensure operations follow all local, state, and federal regulations, including OSHA/CalOSHA.
Annual planning: develop the operating calendar, activity schedule, operating hours, attendance and revenue projections.
Budget and event costs: prepare and monitor program budgets. Oversee event cost accounting, including rentals, box office, equipment, staffing, security, and production labor.
External partners: manage relationships and day-to-day coordination with security, concessionaires, and other contracted service providers.
Reporting: maintain all required reports for the city and/or management firm.
Daily oversight: coordinate plans, programs, and events, and conduct post-event operational and financial reviews.
Internal communication: hold operational and financial meetings with accounting and staff.
Customer service: respond to inquiries and resolve issues within 24 hours.
Staffing: recruit, hire, train, supervise, and evaluate management and administrative staff. Set staffing structure, maintain job descriptions, and ensure timely performance reviews.