General Manager

Universal Weather and Aviation•Lakewood, CA

2h•Onsite

About The Position

The General Manager is responsible for supporting the direction and delegation of duties, direction, and performance results between the directives of the District Manager and the operations team. They facilitate and in a hands-on manner, direct and coordinate the physical duties and orchestration of Air Culinaire activities and job functions in support of his or her District Manager. The GM conducts these duties and initiatives in a manner that’s aligned and compliant with company policy and procedures and verifies his or her markets qualitative and financial P&L performance and scheduled profitability. The GM will drive all performance and efficiency standards within the market and assist the District Manager and his/her team in achieving the company’s mission and operational goals. The GM will also be directly accountable for the execution of local sales and promotional efforts, client engagement, personal relationships, and outstanding customer service and client loyalty performance standards. The GM will actively participate in promotional activities and client facing relationship building efforts that result in enhancements to revenue, quality, world-class Guest Service, and employee/customer relations.

Requirements

Pre-employment criminal background check
Pre-employment Drug Test
MVR (if applicable to the position)
E-Verify
All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery.

Nice To Haves

Bilingual English-Spanish - Ability to speak and understand the Spanish language is considered a strong advantage and can be a deciding factor in the hiring process.

Responsibilities

Managing the quality of work performance of the team while supporting global communications, operations standards and delivery of business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire.
Assurance of performance standards, product specifications, accuracy, training and upholding the culinary expertise required in all kitchens.
Supporting the District Manager, and Senior Director of Operations and Sales team to consistently communicate, report, collaborate and adhere to procedures to deliver exceptional guest experiences to every client within the Air Culinaire system.
Supporting District Manager’s operational directives kitchen accuracy, office administration, personnel, local clients, facility, capital assets, government compliance and corporate requirements.
Supporting quality and execution of catering operation, supervising and training staff, overseeing the quality and accuracy of preparation and service of food and concierge services.
Being compliant with State labor law on the employee’s right to take a meal break, and a rest break, where applicable.
Completing and maintaining required documentation per labor law and/or company policy.
Supporting District Manager in operational execution of all culinary events, including regional menu coordination, leading and creating plans for staff training, development, and approving payroll records.
Supporting District Manager, Payroll Department, HR, IT & Finance in processing Payroll/Labor, scheduling, performance reviews, training, hiring, discipline and all related paperwork on time and accurately.
Supporting District Manager in maximizing the kitchen’s financial performance in accordance with all established quality performance standards, corporate guidelines, and budgets.
Managing kitchen adherence to execute corporate guidelines in maintaining operations, HACCP/food safety & premium quality, customer communication, relations, satisfaction, and timely delivery.
Assisting DM in local sales promotions, client relationship visits, communicating and recording- reporting inventory, and all local purchasing and receiving policies and procedures.
Managing cleaning and maintenance of all company assets and arranging for repairs, contracts, and other services.
Supporting District Manager in Investigating and resolving food and service-related complaints and Process Events.
Managing the HACCP, health and safety regulations standards required in their market.
Assisting District Manager in communicating, implementing, and enforcing corporate policies and procedures.
Supporting District Manager in Sales & Marketing initiatives as directed by the Company.
Supporting District Manager in communicating and maintaining client relationships with local client base.
Directly managing and enforcing Air Culinaire’s Standard Operating Procedure (SOP) as the primary operations document during the course of business operations.
Reporting timesheets, operations checklists, and operational performance reports for DM, for all personnel as needed for operations and payroll purposes.
Supporting District Manager requirement to submit company & personal expense reports through Coupa weekly per Air Culinaire personnel handbook.
Managing and auditing monthly vehicle maintenance log containing repair details and associated cost.

Benefits

Flexibility to design benefit selections.
Full Time employees are eligible for healthcare and supplemental benefits on the first day of the month, following 30 days of employment.
401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions.
Plan entry is the first day of the month following 30 days of employment.
Three (3) medical plans to choose from, with an excellent employer contribution.
Available Dental and Vision insurance.
Company paid basic life insurance, with the option to elect additional voluntary term life.
Company paid short-term and long-term disability insurance.
Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance.
Health Savings Account and Flexible Spending Account available (for eligible plans).
Generous Vacation Program for full time employees.
Employee Assistance Program (EAP).