GENERAL MANAGER

Beck Suppliers, LLC • Portage Township, OH

29d

About The Position

The General Manager is the cultural and operational leader of the store. They build and sustain a strong team culture where team members feel supported, valued, and equipped to deliver outstanding guest service. The GM leads all store operations - convenience retail, kitchen, and fueling - and ensures consistent execution of our core standards:
· WACS: Wicked Awesome Customer Service
· CABS: Clean and Bright Stores
· FREDDY: Fresh, Delicious, and Ready food

This is a hands-on leadership role. The GM models expected behaviors and can perform any store function as needed, while ensuring responsibilities are delegated effectively so the GM is not the primary task-doer. This role is essential to shaping the guest experience and building a store environment where teams can do their best work every day.

The Assistant General Manager (AGM) leads the store when the GM is not present; however, the GM retains ultimate accountability for store culture, performance, standards, and team leadership at all times. The GM is responsible for equipping, developing, and supporting the AGM to ensure consistent execution and leadership across all shifts.

Requirements

• High School Diploma or GED
• Minimum of two years of experience in retail, convenience, or foodservice
• Demonstrated ability to lead teams through clear expectations, coaching, and accountability
• Strong communication skills, including active listening and the ability to give clear direction
• Organizational and administrative skills to manage scheduling, inventory, documentation, and daily operational routines
• Basic computer/system skills (e.g., POS systems, email, Word, spreadsheets)
• Working knowledge of basic financial levers such as labor management, waste, margins, and inventory control
• Ability to work a flexible schedule and be on call as business needs require
• ServSafe Certification (or ability to obtain in required locations)

Nice To Haves

• Supervisory or management experience in a retail, convenience, or foodservice environment
• Experience developing others through delegation and coaching
• Associate’s or Bachelor’s degree in Business or related field
• ServSafe Manager Certification

Responsibilities

• Leadership, Culture, and Communication
• Operational Excellence
• Food & Kitchen Operations
• Merchandising & Promotion Execution
• Team Development & Performance Management
• Hands-On Support & Store Presence
• Financial & Administrative Responsibilities
• Store Administration & Compliance
• Other Responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED