General Manager

Marriott•Huntersville, NC

2h•Onsite

About The Position

We are seeking a hands-on and experienced General Manager to lead the day-to-day operations of a Four Points by Sheraton property. This role is responsible for delivering exceptional guest experiences, driving strong financial performance, and building a high-performing team while ensuring full alignment with Marriott International brand standards. This hotel is owned and operated by an independent franchisee, Opal Hospitality, which solely controls all aspects of the hotel’s employment policies and practices.

Requirements

Proven experience as a hotel General Manager or senior hotel operations leader.
Marriott Brand Experience Required.
Strong knowledge of select-service hotel operations and brand standards.
Experience managing budgets, revenue strategies, and financial performance metrics.
A hands-on leadership style with the ability to support teams across departments when needed.
Excellent communication and problem-solving skills with a strong guest-first mindset.
Demonstrated ability to coach, mentor, and develop high-performing teams.
Comfortable managing multiple priorities while maintaining attention to operational detail and guest experience.

Responsibilities

Lead all aspects of hotel operations including front office, housekeeping, maintenance, food & beverage, and sales.
Ensure compliance with Marriott brand standards, policies, and quality assurance expectations.
Manage financial performance including budgeting, forecasting, expense control, and revenue optimization.
Monitor key metrics such as occupancy, ADR, RevPAR, and guest satisfaction scores, implementing strategies to improve performance.
Conduct regular property inspections and quarterly self-audits to maintain cleanliness, maintenance, and operational standards.
Lead, mentor, and develop department leaders and team members while fostering a positive and collaborative work culture.
Oversee food and beverage operations to ensure quality, consistency, and compliance with health and safety regulations.
Drive guest satisfaction by actively engaging with guests, responding to feedback, and resolving service issues quickly and professionally.
Participate in weekly revenue management calls and monitor market trends, competitor pricing, and booking channels to maximize profitability.
Maintain strong communication with ownership and above-property leadership, providing regular updates on operational and financial performance.
Ensure compliance with all local, state, and federal regulations, including health, safety, and labor requirements.
Serve as the face of the hotel in the community, building relationships that support brand reputation and business growth.