General Manager

Spinoso Real Estate Gro•San Antonio, TX

12h

About The Position

The General Manager (GM) will have the responsibility for the overall performance of the property, including preparation of budgets and forecasts, maximizing NOI, developing and implementing marketing plans, providing support for leasing efforts, management of the property team, and overseeing all operations and contracted services. The General Manager will also be responsible for reporting and communicating key property metrics such as sales, occupancy costs, traffic, and relevant financial on a regular basis. This role is highly cross-functional and is dependent on strong relationships, both internal and external.

Requirements

Excellent verbal and written communication skills
Demonstrated ability to lead and manage a team
Intermediate to excellent math skills and analytical ability
Ability to work in a team-oriented environment
Ability to work in a fast-paced environment, meeting frequent deadlines
Demonstrated organizational skills
Intermediate to expert ability to use Microsoft Office, Word, Excel and other software programs

Nice To Haves

Bachelor’s degree strongly preferred
Three to five years of related experience in shopping center management or equivalent experience
ICSC, IREM, BOMA or other related designations a plus

Responsibilities

Preparation of budgets and forecasts
Maximizing NOI
Developing and implementing marketing plans
Providing support for leasing efforts
Management of the property team
Overseeing all operations and contracted services
Reporting and communicating key property metrics such as sales, occupancy costs, traffic, and relevant financial on a regular basis
Coach, mentor, goal set and provide feedback to foster team atmosphere and performance.
Delegate and follow up on tasks they assigned.
Regularly communicate with tenants, address their concerns, and build relationships
Build a relationship with the community by attending community meetings.
Foster and maintain a relationship with fire, police, building and other stakeholders.
Assist the leasing representative with market knowledge and merchant tours, as necessary.
Provide leasing with qualified leads for local tenants as applicable.
Maintain an active pulse on market retail dynamics and provide consistent updates to leasing
Have a deep understanding of the specialty leasing budget.
Be active in helping execute occupancy, monetary, and merchandising goals
Have intimate understanding of tenant sales and understand trends (macro and micro) and impact on center income and occupancy
Participation in, or development and administration of major property contracted services
Oversee all work orders when independent contractors are needed.
Supervise and direct the operation of maintenance and mechanical systems for the Center.
Handle operational emergencies.
Ensure the proper implementation and execution of safety, emergency and hazardous material plans
Have oversight of tenant construction/coordination.
Develop and implement thoughtful and strategic capital plan and effectively communicate (written and verbal) the thought-process behind the plan.
Strategically manage Security and Janitorial contracts.
Review actual schedule vs planned, compare against billing.
Hold contractors accountable for first-class performance.
Use portfolio data to determine proper macro-level service levels, implement on a micro level balancing budget goals and overall maintenance of the asset
Have a full understanding and knowledge of current social media trends.
Be aware of the corporate strategy and help guide the Marketing Manager and execute the property plan.
Contribute sourcing of content and/or participate in the content delivery at times (i.e., video)
Analyze and strategize the results of KPIs on routine social media posts and strategic campaigns.
Prepare, review, and analyze the annual budget, as well as manage the budget to be on target throughout the year.
Prepare monthly financial reports including effective written and verbal communication of variance drivers
Work with cross-functional teams (accounting and lease admin) during reforecast, budgeting, and monthly reporting processes
Review, control and manage accounts receivables.
All other duties as assigned