General Manager

Leslie's•Tustin, CA

21d•$21 - $23

About The Position

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's. Job Overview: The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. This role is responsible for driving sales growth while effectively managing profit margins, payroll, and other controllable expenses. The General Manager ensures the successful execution of all company programs and initiatives while creating a positive, customer-focused store environment. This position is also responsible for recruiting, hiring, training, and developing team members with the right skills and experience. Through strong leadership and personal example, the General Manager sets clear expectations for delivering exceptional customer service and fostering a great place to work. Compensation Pay: $21.09 - $22.90 /Hourly Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Requirements

Successful completion of all training modules inclusive of GMIT and Talent Platform training.
Ability to achieve placement in the succession program.
Excellent communication skills, and proficiency with computers.

Responsibilities

Hire only “A” players this year to support the accomplishment of the following objectives:
Meet or exceed sales budget.
Meet or exceed EBITDA/SOC goal.
Meet or exceed labor rate goal.
Achieve shrink percent of .4% or better.
Meet or Exceed your gross margin budget for the fiscal year.
Meet or exceed APC goal.
Drive customer count increase over last year.
Meet or exceed Mystery Shop goal of 95%.