General Manager

PFX-ASC AK Holdings LLC • Palmer, AK

just now

About The Position

At PetZoo, we’re more than a retail operation — we’re a community built around care, curiosity, and doing things the right way. We’re looking for a General Manager who can lead both the business and the people behind it — someone who knows how to drive results without losing sight of culture, integrity, and long-term impact.

This role is equal parts strategy, operations, and leadership. You’ll own the performance of a multi-site retail business and centralized distribution network, while building a culture that people actually want to be part of.

Requirements

• Strong financial acumen with experience owning budgets and business performance
• Ability to translate data into clear, actionable strategy
• Proven leadership experience across multi-site retail, distribution, or similar environments
• Confidence operating at both the executive level and in the field
• High integrity and sound judgment, especially with sensitive information
• Comfortable in a fast-moving environment where priorities evolve
• Bachelor’s degree in Finance, Accounting, Business, or related field (advanced degree a plus)
• 10+ years of experience in finance, operations, or business leadership
• 5+ years leading teams in a multi-site or complex operational environment
• Experience managing and developing large teams (30+ employees)
• Strong systems knowledge (ERP, POS, Excel, etc.)

Responsibilities

• Lead long-term growth strategy in partnership with executive leadership and the Board
• Own financial performance, including forecasting, budgeting, and profitability targets
• Identify opportunities to expand market presence and improve overall performance
• Use data to guide decisions on pricing, promotions, and customer engagement
• Ensure accurate, timely, and compliant financial reporting across the organization
• Build and evaluate financial models to support investments and new initiatives
• Strengthen internal controls to protect company assets and reduce risk
• Oversee retail and distribution operations to ensure efficiency, consistency, and scalability
• Improve inventory strategy to drive turnover, reduce shrink, and optimize purchasing
• Ensure all locations operate safely and in compliance with OSHA and regulatory standards
• Lead, coach, and develop leaders across operations and store teams
• Create a culture rooted in accountability, growth, and mutual respect
• Act as the final escalation point for complex operational or people challenges

Benefits

• You’ll have real ownership and influence over the direction of the business
• You’ll work with a team that values curiosity, accountability, and doing the right thing
• You’ll build something meaningful — not just manage it

What This Job Offers

• Job Type: Full-time
• Career Level: Manager