Polo Factory Store - General Manager

Ralph Lauren•Nashville, TN

42d

About The Position

As the General Manager, you are responsible for focusing on developing leadership talent, running a profitable business and executing strategic initiatives to deliver an exceptional customer experience and exceed financial results. Success is achieved through optimizing customer engagement, deliberate talent development and increasing overall productivity, while delivering the highest level of brand integrity standards. You are the link between the brand vision and how it comes to life in your store.

Requirements

College Degree or equivalent a plus
Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
Ability to effectively communicate with customers and store personnel
Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
Ability to operate the register, stand, move and walk for multiple hours
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
Business acumen
Strong planning and prioritization/time management skills

Responsibilities

Direct responsibility for sales and profit performance, ensuring sales & margin goals are met
Own strategic planning and execution of company initiatives, optimizing impact for your store location
Create a consistent customer experience aligned to RL brand expectations by setting a vision to inspire your store team
Shape a client development strategy and lead community outreach efforts in your market
Set talent strategy for your store, building and developing a team with the customer at its core, who can deliver on your vision
Source, recruit and retain high performing talent through continuous feedback and coaching
Educate and train team to build new skills and enhance capabilities
Maintain exceptional productivity standards through impeccable process management including inventory and store shrink goals
Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business result
Uphold all company policies and procedures
Provide feedback to cross-functional partners, identifying high profit potential and category business trends for your store market
Ensure sales floor and all store standards exceed expectations at all times
Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas