General Manager

Airtron•Austin, TX

51d

About The Position

Job Description: Essential Duties/Responsibilities: Oversees the daily operations of the division Provides leadership, training and coaching to ensure optimal performance of the Division to ensure employees are meeting expected operational excellence standards – including 100% customer satisfaction. Maintains budgets and operational expenses to achieve the financial performance as outlined in the budgeted financial plan. Maintains relationship with key GC/Builder and Distribution Partners. Promptly addresses performance issues Proposes strategies to support the growth of the division Provides regular performance updates to senior management Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork Ensures employees comply with safety standards and team members are always safety conscious Ensures that employees attend all required training Continually searches for ways to improve results and effectiveness. Follows all company policies and procedures, including but not limited to safety Other duties as assigned Duties may vary by location. Minimum Requirements: 5+ years’ experience in operations management 5+ years’ experience leading successful, productive teams High school diploma or GED; experience may be substituted for education HVAC or Home Services experience Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook) Familiarity with ERP, customer service or related computer software Knowledge or aptitude to understand HVAC systems and processes Ability to manage projects and resources Must be able to communicate in English effectively, both verbally and in writing Excellent verbal and written communication skills Valid driver's license required Ability to work overtime with little notice; weekend hours may occasionally be required. Preferred Qualifications: Bachelor’s degree in Business or related field Additional Knowledge, Skills and Abilities: Leadership skills and effective leadership behaviors Customer service mindset with both internal and external customers Ability to work independently and as part of team Strong work ethic Capable of making good judgments/decisions Strong interpersonal communication and collaboration skills, with all levels of the organization Able to work in a fast-paced, high-pressure environment Strong organizational skills, attention to detail and the ability to multi-task Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers. Ability to build positive relationships with customers, both internal and external Safety mindset and acceptance of a safety culture Working Conditions: Open office environment May be exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors Fast-paced environment Travel by vehicle to and from work locations Comfortable wearing appropriate PPE Physical Requirements: Must be able to lift/move up to 20 pounds frequently Frequently performs tasks requiring bending at the waist, kneeling or crouching Must be able to drive and operate a motorized passenger vehicle Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots Must be able to adhere to long periods of standing, walking or sitting Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely. With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception Ability to express or exchange ideas by means of the spoken word to impart oral information to others Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Welcome to Airtron Careers! Airtron is looking for new team members to join us! We are more than just a heating and air conditioning installer and service provider, we are a family of hard-working, dedicated, and happy technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives, and more. Being an Airtron team member is rewarding and exciting, and every day we get to see our customers smile. We have earned our reputation for excellence. We are proud to work at Airtron, whether it’s in Ohio, Texas, Indiana, Maryland, North Carolina, or Tennessee.

Requirements

5+ years’ experience in operations management
5+ years’ experience leading successful, productive teams
High school diploma or GED; experience may be substituted for education
HVAC or Home Services experience
Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
Familiarity with ERP, customer service or related computer software
Knowledge or aptitude to understand HVAC systems and processes
Ability to manage projects and resources
Must be able to communicate in English effectively, both verbally and in writing
Excellent verbal and written communication skills
Valid driver's license required
Ability to work overtime with little notice; weekend hours may occasionally be required.

Nice To Haves

Bachelor’s degree in Business or related field
Leadership skills and effective leadership behaviors
Customer service mindset with both internal and external customers
Ability to work independently and as part of team
Strong work ethic
Capable of making good judgments/decisions
Strong interpersonal communication and collaboration skills, with all levels of the organization
Able to work in a fast-paced, high-pressure environment
Strong organizational skills, attention to detail and the ability to multi-task
Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers.
Ability to build positive relationships with customers, both internal and external
Safety mindset and acceptance of a safety culture

Responsibilities

Oversees the daily operations of the division
Provides leadership, training and coaching to ensure optimal performance of the Division to ensure employees are meeting expected operational excellence standards – including 100% customer satisfaction.
Maintains budgets and operational expenses to achieve the financial performance as outlined in the budgeted financial plan.
Maintains relationship with key GC/Builder and Distribution Partners.
Promptly addresses performance issues
Proposes strategies to support the growth of the division
Provides regular performance updates to senior management
Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork
Ensures employees comply with safety standards and team members are always safety conscious
Ensures that employees attend all required training
Continually searches for ways to improve results and effectiveness.
Follows all company policies and procedures, including but not limited to safety
Other duties as assigned