Sales Subsidiary General Manager

Pella Windows & Doors•Phoenix, AZ

6d•Onsite

About The Position

Are you a strategic, people‑focused leader ready to drive growth, customer satisfaction, and operational excellence? We’re looking for a General Manager (GM) to lead sales and order fulfillment across our branch locations. This role plays a critical part in shaping our performance, culture, and continued success. As GM, you will oversee all branch operations- including sales, installation, service, and operations teams- while leading leaders, developing talent, improving processes, and championing a high‑performance, customer‑centric culture. You’ll be responsible for full P&L ownership, strategic planning, and ensuring our branch delivers on market share growth, profitability, and exceptional customer experience.

Requirements

Proven ability to attract, coach, and grow high‑performing talent.
Strong problem‑solving skills and responsiveness to customer needs.
Confident decision‑maker in ambiguous situations; thinks strategically and anticipates impacts.
Excellent communication, professionalism, and conflict‑resolution skills.
Collaborative approach with the ability to build trust internally and externally.
Strong business acumen with experience in both sales and operational environments.
Comfortable with Microsoft Office, smart devices, and learning new software systems.
7–10 years of related leadership experience
Humble, team‑oriented, and growth‑minded.
Self‑motivated, organized, and disciplined.
Able to manage sensitive information and maintain strict confidentiality.
Demonstrates sound judgment, objectivity, and the ability to resolve issues independently.
Ability to sit, use a computer/phone, and occasionally lift up to 25 lbs.
Flexibility to work outside normal business hours when needed.

Responsibilities

Lead execution of Pella’s key imperatives: market share growth, profitability, and customer satisfaction.
Hire, coach, and develop leaders across Sales, Operations, Installation, and Service.
Deliver sales and profitability targets across all customer segments.
Analyze market trends and competitive insights to guide strategy and local marketing execution.
Maintain deep knowledge of Pella products and processes to guide teams and support customers.
Oversee budgeting, forecasting, and monthly business reviews with your management team.
Ensure accuracy in revenue/cost analysis, discount strategy, and branch profitability.
Resolve escalated customer or employee issues with professionalism and sound judgment.
Drive continuous improvement and operational excellence.
Promote strong communication, collaboration, and alignment across all functional areas.
Build and sustain a high‑performing, engaged team that embraces Pella’s Culture Manifesto.
Foster a fun, energetic environment that celebrates collaboration and winning together.