General Manager, Robotic Kitchen Operations - Warrendale, PA

Lab37 • Warrendale, PA

8d • $140,000 - $180,000 • Onsite

About The Position

The Robotic Kitchen Operations General Manager is tasked with owning the operational performance and unit economics of Lab37’s internal test-brand pilot locations and building the scalable SOPs, training, and management systems required to replicate the model across future corporate and franchise locations.

Requirements

• 7–10+ years of relevant experience in high-throughput QSR/fast-casual/delivery-first operations, including direct ownership of store-level performance; multi-unit experience strongly preferred.
• Demonstrated ownership of core operational levers: labor modeling, COGS, waste/shrink, throughput/latency, order accuracy, and customer ratings.
• Proven track record building scalable SOPs, training programs, and performance management systems that hold up across shifts and teams.
• Strong analytical/operator mindset; fluency in spreadsheets and operational reporting.
• Ability to develop and refine operating procedures from first principles in new or ambiguous environments.
• Experience partnering cross-functionally with product/engineering and culinary teams to improve tooling, workflows, and reliability.
• Proven ability to hire, manage, and develop teams (including entry-level staff and shift leaders) while maintaining high standards.
• Located in LA, with a willingness to work variable hours and travel as deployments expand.

Responsibilities

• P&L & KPI ownership: Drive profitability and performance across operational KPIs including COGS, throughput, accuracy, waste, uptime, and ratings.
• Team building and leadership: Hire/train/certify site leads and kitchen team; set hours (up to 24/7), coverage and escalation; ensure accountable execution of food safety, compliance, inventory discipline, and incident response.
• Labor model design: Continuously evolve role design, skill mix, and staffing models to maximize operating efficiency; define incentive plans tied to uptime, accuracy, throughput, and quality.
• End-to-end operations: Partner with facility ops on order execution and handoff to optimize speed, quality, and reliability.
• Operations reporting & RCA: Manage dashboards, reporting, daily/weekly reviews, root-cause analysis, and corrective actions with ops, product, and engineering.
• Cross-functional collaboration: Partner with culinary + engineering teams to improve recipes, tools, reliability, usability, and task management; translate operational pain into clear requirements.
• Scalable SOPs: Standardize deployment-ready workflows (SOPs, checklists, training/certification) and package into repeatable playbooks (roles, staffing, audits, KPI cadence) for future sites/franchise partners.
• Drive local demand: Own demand generation and growth initiatives (e.g., guerrilla campaigns), platform merchandising, menu/LTO launches, and promos/pricing execution; design scalable change management for menu and operations updates.
• Launch & expansion: Lead platform onboarding, openings, and stabilization with partners; travel as deployments expand.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed