General Manager - Retail Team Lead

Goodwill Industries of Tenneva, inc. • Johnson City, TN

21h • Onsite

About The Position

Goodwill Industries of Tenneva is seeking a dynamic, people-focused Retail Team Lead
to lead one of our high-volume retail locations and play a key role in an exciting store relocation scheduled for 2026.

This is a rare opportunity to lead a retail operation of more than 23,000 square feet, including a 10,000+ square foot sales floor, while developing teams, maximizing revenue, and advancing Goodwill’s mission of providing training and employment opportunities in our community.

If you are a strong retail leader who thrives on developing people, driving performance, and creating exceptional customer and donor experiences, we want to meet you.

This role will oversee all aspects of store operations, performance, and team leadership. This is a hands-on leadership role with full operational accountability.

Requirements

• High School Diploma or equivalent
• Minimum of two years of management or supervisory experience in a retail or business setting
• Availability to work evenings, weekends, and key retail business days

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Management, or related field (equivalent leadership experience will be considered)
• Multi-department retail leadership
• High-volume sales accountability
• Visual merchandising and inventory flow management
• Budget oversight and payroll management
• Performance coaching and talent development
• Employee engagement and retention strategies
• Loss prevention and operational compliance
• Community engagement and brand representation
• Strong communication and interpersonal skills
• Basic computer proficiency

Responsibilities

• Lead day-to-day retail operations to ensure profitability and efficient stewardship of donated goods
• Oversee the efficient processing of donated goods to ensure production targets, quality standards, and revenue goals are consistently achieved.
• Manage expense-to-revenue ratios, payroll budgets, and overall store performance
• Drive key performance metrics including sales, donor value, payroll percentage, retention, and safety
• Ensure compliance with organizational policies, safety standards, and CARF accreditation requirements
• Hire, train, develop, and coach leadership and frontline team members
• Develop Assistant Team Leads to prepare future store leaders
• Foster a culture rooted in Goodwill’s core values and commitment to world-class customer service
• Build a high-accountability, high-engagement work environment
• Ensure strong merchandising standards and competitive pricing through industry awareness
• Oversee donation flow, processing, and product presentation
• Maintain store image, cleanliness, loss prevention, and safety standards
• Oversee POS systems, cash handling, scheduling, and reporting
• Ensure accurate and timely completion of required reports and documentation

Benefits

• Medical, Dental, Vision, and Accident Insurance
• 403(b) Retirement Program
• Generous and competitive paid time off
• Opportunities for advancement and increased leadership responsibility within a growing organization.
• The opportunity to lead a flagship location during an exciting facility expansion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED