General Manager, Residence Inn by Marriott Chicago Downtown Magnificent Mile

Marriott • Chicago, IL

1d

About The Position

Functions as the primary strategic business leader of the MSB property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increasing profit and market share. Leads the team in the development and implementation of property-wide strategies. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Strives to align the objectives and goals of Marriott and property owners to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The GM is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Requirements

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.

Responsibilities

• Business Strategy Development and Execution
• Managing Property Operations and Department Budgets
• Managing and Sustaining Sales and Marketing Strategy
• Managing Profitability
• Maintaining Revenue Management Goals
• Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)
• Managing and Conducting Human Resource activities
• Additional Responsibilities

Benefits

• We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees