General Manager/Product Manager

National Dentex Labs•Palm Beach Gardens, FL

29d•Remote

About The Position

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity for a General Manager/Product Manager. This is a remote position. The regular hours for this position are from 8:00 AM to 5:00 PM , Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Requirements

5–10+ years of product management, program management, or related leadership experience in: Dental technology, digital dentistry, or dental CAD/CAM
3D scanning (structured light, laser, imaging devices)
Medical device hardware and software development
Proven ability to lead cross-functional teams (engineering, IT, education/training, marketing, operations).
Experience launching hardware + software products, ideally with customer training components.
Demonstrated ability to build programs from the ground up and drive adoption in clinical or professional environments.
Strong communicator who builds alignment with Sales and Operations teams.
Experience developing product roadmaps, conducting market assessments, and monitoring competitive and technology landscapes.
Solid financial and analytical skills, including budgeting, forecasting, and performance measurement.
Self-starter with entrepreneurial mindset and strong sense of ownership.
Strategic thinker with exceptional execution discipline.
Customer-first mindset with passion for enabling clinician success.
Able to thrive in a fast-paced, high-growth environment.
Bachelor’s degree in engineering, product design, business, or a related field required.

Nice To Haves

Understanding of dental workflows, digital impressions, lab manufacturing, or scanning technologies strongly preferred.
Master’s degree (MBA or technical discipline) preferred.

Responsibilities

Product Strategy & Market Awareness Own the product strategy, roadmap, portfolio positioning, and feature prioritization for the dental scanner program. Maintain deep awareness of competitive and technology developments in digital scanners and dental CAD/CAM ecosystems. Partner with IT and Product Innovation teams to evaluate emerging scanner technologies and integrate technical insights into product planning.
Cross-Functional Leadership & Collaboration Lead a cross-functional team across product, engineering, customer support, procurement and operations to bring new scanners to market. Work closely with Sales—not as a manager of Sales—to align on adoption goals, product positioning, customer feedback, and field execution. Partner with the Education/Training team to build robust training pathways that accelerate dentist scanner onboarding and long-term usage.
Customer Adoption & Experience Ensure rapid and successful deployment and adoption of digital scanners by dentists through well-planned onboarding, support, and user education programs. Work with marketing and education teams to develop learning modules, clinical workflows, tutorials, and best practices. Conduct voice-of-customer activities, site visits, and pilot programs to refine the product and improve user satisfaction.
Program Management & Execution Manage the full lifecycle of the scanner program from concept through launch, including hardware, software, and integration components. Oversee timelines, budgets, vendor relationships, and cross-functional execution. Ensure high quality, regulatory compliance (where applicable), and readiness for scalable rollout. Enforce stringent discipline in customer selection to maximize the opportunity while minimizing risks.
Business Ownership Support go-to-market planning, positioning, value proposition development, competitive messaging, and pricing recommendations. Track product performance, usage metrics, and customer feedback to inform ongoing product improvements. Represent the program to executive leadership with clear reporting on progress, risks, and growth opportunities.