General Manager - Pool Operations - Park MGM
About The Position
As the General Manager of Pool Operations at Park MGM, you will lead the strategic and day-to-day direction of the resort’s pool experience, guiding both operations and food & beverage teams in alignment with MGM Resorts’ service standards. In this leadership role, you will drive operational and financial performance by managing labor, overseeing budgets, and ensuring efficient execution of the property’s functional strategy. You will cultivate an engaging team culture that promotes accountability, service excellence, and strong employee experience, while maintaining a safe, well-operated environment for guests. Through thoughtful leadership and operational discipline, you will deliver a dynamic pool experience that consistently achieves business objectives and exceptional guest satisfaction.
Requirements
- Ability to work varied shifts, including weekends and holidays required
- Must be 21 years of age or older
- 2+ years of prior relevant experience previous relevant experience in F&B and pool operation or related managerial experience.
Nice To Haves
- Previous experience managing employees under a Collective Bargaining Agreement preferred
- Previous experience handling activations in a F&B or Pool Operations environment preferred
Responsibilities
- Works closely with the VP of Food and Beverage and senior leadership to implement strategic initiatives provided by property leadership and the CoE.
- Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for pool operations.
- Responsible for employee engagement of the pool operations team, utilizing the tools provided through training, coaching, rewards, and development.
- Drives revenue for the area by ensuring cabana/rental rates effectively yield in accordance with strategy.
- Recognizes areas of opportunity for cost containment to surpass budgeted objectives and maximize EBITDA.
- Provides leadership and direction to maintain and improve the guest experience within the pool area, consistent with brand attributes and company service standards.
- Collaborates with other departments to ensure the delivery of exemplary guest service.
- Interviews, selects, trains, supervises, counsels, and coaches the pool team for the efficient operation of the pool department.
- Ensures the pool area operates in accordance with local health and safety guidelines, and that all lifeguards receive the necessary training.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
