General Manager Parking Operations - MD, DC & VA

Reimagined Parking • Silver Spring, MD

16d • Onsite

About The Position

We are seeking an experienced and dynamic General Manager to lead regional Parking Operations in various locations across Maryland, DC, and Virginia. The General Manager will be responsible for overseeing all aspects of a sizeable portfolio of the business, with a strong focus on client retention, client satisfaction, business development, team development, leadership, human resources management, P&L analysis, operational planning, communication, and financial management. This position is ideal for a leader with a proven track record in the parking industry who can drive growth and operational efficiency. This role will be working from our Silver Spring, MD, branch office.

Requirements

• Strong business acumen and the ability to analyze financial data.
• Results-driven and goal-oriented.
• Leadership and team-building abilities.
• Proven record of accomplishment in meeting or exceeding established sales targets.
• Strong decision-making skills with the ability to analyze situations or issues, determine options, and select the most effective solutions in a timely and efficient manner.
• Superior organizational and time management skills with the ability to balance multiple projects in a fast-paced environment and flexibility to accommodate unexpected situations.
• Strong communication and business writing skills, both written and verbal.
• Exceptional customer service skills.
• Ability to develop effective working relationships with internal and external parties.
• Excellent interpersonal skills for a large client base, yet a smaller personalized work environment.
• Client-focused mindset with a commitment to client satisfaction.
• Bachelor's degree in business administration, Management, or a related field preferred.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Proven Business Development results.
• 5+ years of experience in real estate management and/or the parking industry preferred.
• Experience in account management
• Valid Driver License

Responsibilities

• Leadership: Lead by example, instilling a culture of professionalism, accountability, and teamwork. Drive the company's vision and values.
• Client Retention: Develop and implement strategies to maintain and increase client retention rates. Ensure that clients receive excellent service and address any concerns promptly.
• Client Satisfaction: Foster a culture of exceptional client service. Monitor and improve customer satisfaction through feedback mechanisms and performance evaluations.
• Sales and Business Development: Identify new business opportunities and revenue streams. Create and execute business development plans to expand the client base and increase profitability.
• Team Development: Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
• P&L Analysis: Analyze financial data to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
• Operational Planning: Develop and implement operational plans to ensure efficient and effective parking management. Continuously improve operational processes.
• Communication: Maintain open and effective communication with clients, team members, and other stakeholders. Address client inquiries and resolve issues promptly.
• Financial Management: Manage financial resources efficiently, including budgeting, forecasting, and financial reporting. Ensure the company's financial health and sustainability.
• Human Resources Oversight: Support and coordinate HR functions including staffing, employee relations, performance management, and labor law compliance to ensure operational efficiency and workforce alignment.

Benefits

• Annual Discretionary Incentive plan: Designed to align pay with performance.
• Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees