General Manager - Orla - Mandalay Bay

MGM Resorts International

2d • Onsite

About The Position

As the General Manager of Orla at Mandalay Bay, you’ll lead all aspects of one of the resort’s most refined dining destinations, bringing to life the sophisticated Mediterranean-inspired experience Orla is known for. You’ll provide clear direction and inspired leadership to Assistant Managers and the service team while upholding the elevated standards of the MGM Resorts brand. In this role, you’ll drive operational and financial success by maximizing covers, optimizing reservations, developing high-performing teams through training and scheduling, and executing key initiatives from property F&B leadership—all while maintaining impeccable facilities and delivering an exceptional, memorable guest experience that keeps diners returning.

Requirements

• Must be 21 years of age or older
• High School Diploma or GED required
• 2+ Years of Prior Relevant Experience

Nice To Haves

• Previous experience managing employees under a Collective Bargaining Agreement preferred
• Previous experience as a General Manager in a high-volume, luxury, or fine-dining restaurant preferred
• Previous experience with restaurant partnerships preferred

Responsibilities

• Owns, leads and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability.
• Co-own (with Executive Chef) the restaurant’s business plan and represent the restaurant in divisional, property or corporate meetings
• Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff.
• Owns restaurant’s execution of F&B and/or company-wide initiatives and programs
• Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage.
• Responsible for completion of all company compliance training by the restaurant staff
• Manages Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action.
• Manages Restaurant’s guest feedback channels through approved company practices.
• Collaborate with Executive Chef and culinary team to ensure a seamless service experience between kitchen and dining room
• Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees