General Manager of Dining Services

Culinesse•Charlotte, NC

About The Position

Are you a hands-on, innovative leader, with hospitality experience? Do you enjoy working in a fast-paced team environment? Are you able to influence and embrace change by initiating creative solutions? Culinesse, LLC is looking for a General Manager to join our team! A General Manager who can lead by example and has experience in Continuing Care Retirement Communities. The successful candidate will demonstrate expertise in finance, employee development and innovation with proven success in client satisfaction. The general responsibilities of the position include, but are not limited to, those listed below (under “Responsibilities”). These responsibilities may differ among accounts, depending on business necessities and client requirements. This is a highly collaborative position that requires the ability to balance multiple tasks at one time, prioritize, work with diverse constituencies, and address competing priorities in a fast-paced environment.

Requirements

Competencies
Integrity: Job requires being honest and ethical.
Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Leadership: Job requires a willingness to lead, take charge, and offer opinions and direction.
Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Honesty & Transparency: Job requires maintaining forthright and positive relationships with management and staff within dining services and the community as a whole
Requirements
Bachelor's degree or equivalent experience required
Previous management experience in a senior dining environment is strongly preferred
Demonstrate the ability to manage multiple priorities while guiding the team towards the goals
Ability to motivate, develop, and direct people as they work, and identify the best people for the job
Valid ServSafe certification
Must be able to work some nights, weekends and holidays as business needs require.

Nice To Haves

Previous management experience in a senior dining environment is strongly preferred

Responsibilities

Client relations
Financial responsibility for the dining department
Food service operations
Communications & marketing
Account administration
Contract administration & compliance
Meal plan administration
Meal equivalency, and all other associated payment programs
Responsible for resident & employee satisfaction
Manage labor to drive efficiencies while meeting the business needs based on resident feedback and community goals
Establish standards for personnel performance and customer service
Count money and make bank deposits
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
Investigate and resolve complaints regarding food quality, service, or accommodations
Maintain food and equipment inventories and keep inventory records
Ensure compliance with regulatory, building maintenance, fire regulations, food safety, and sanitation policies are adhered to and all paperwork is completed in real time
Work with the management and supervisory team to ensure the cleanliness of the kitchen per regulatory requirements
Manage spend down, sales, resident meal participation, and statistics to be financially responsible
Participate in Resident Focus Groups for menu development, meal specials, ideas, etc.
Monitor food preparation methods, recipe compliance, portion sizes, garnishing, and presentation of food to ensure that food is prepared and presented in an acceptable manner
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
Work with the management team to schedule staff hours and assign duties
Ensure training is conducted on a regularly scheduled basis. Training to include, but not limited to: HACCP, sanitation, customer service, and diets
May perform other duties and responsibilities as assigned.