General Manager of Aviation Services

HHS, LLC•Phoenix, AZ

13d•$115,000•Onsite

About The Position

We’re looking for a friendly, compassionate leader to join our aviation services team! Lead a goal-oriented support services department to create a team that is productive, efficient, and rewarding. Your goal is to build a service-minded team where people enjoy coming to work and collaborating to achieve the department’s goals and objectives.

Requirements

5+ years of aviation services management experience in an operation that is equivalent in size and scope to the customer
High school diploma/GED required; bachelor’s degree preferred
Ability to work a flexible schedule that may include nights, weekends, and holidays
Computer skills, including word processing, spreadsheets, email, and ordering platforms
Must be willing to relocate for promotion opportunities
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Nice To Haves

Proficiency in languages other than English, especially Spanish

Responsibilities

Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Demonstrate continuous ability to maintain and/or improve customer satisfaction
Lead and manage team member recruiting, training, development, and assignments
Perform daily inspections and assessments and coach and counsel team members
Collaborate with department, facility, and company leadership to achieve goals
Execute, maintain, and monitor quality control systems and budgets
Deliver excellent service and provide service recovery when service hiccups occur
Manage invoicing, vendor relationships, planning, supplies, status reporting, and contract administration
Proactively identify issues and threats and coordinate with leadership to effectively support service and communicate with the customer
Prepare for and effectively manage irregular operations and emergency situations