General Manager, North & South America

Beyond

6h•Remote

About The Position

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours. With thousands of customers and millions of listings across the globe, we are scaling rapidly - and we’re looking for a strategic and commercial leader to accelerate our growth in North America. Reporting to the Chief Revenue Officer, as General Manager, North & South America, you will own the commercial performance of our largest and most mature market. You will lead our North and South American Sales and Customer Experience teams with full accountability for revenue growth, retention, and customer satisfaction. This is a pivotal leadership role, responsible for shaping go-to-market strategy, fostering cross-functional collaboration, and delivering on growth targets.

Requirements

10+ years of experience in commercial leadership roles, ideally in B2B SaaS or tech-enabled services
Proven track record of delivering revenue growth through both new sales and customer expansion
Strong leadership experience managing distributed teams across Sales and CX
Deep understanding of sales cycles in mid-market or enterprise environments
Analytical and data-driven, with strong business judgment and financial acumen
Excellent communicator and cross-functional collaborator
Entrepreneurial spirit with a bias for action and results

Nice To Haves

Experience in vertical SaaS or with a marketplace / hospitality / real estate tech company, preferred
Familiarity with the short-term rental ecosystem, preferred
Comfortable in a scale-up environment: scrappy, resourceful, and adaptable preferred

Responsibilities

Revenue Ownership: Drive new business growth and expand revenue from existing customers to meet or exceed quarterly and annual targets.
Customer Retention: Ensure customer satisfaction and GRR/NRR through proactive engagement, seamless onboarding, and value-driven account management.
Team Leadership: Lead, coach, and scale high-performing Sales and Customer Experience teams across North America and India, instilling a culture of performance, accountability, and customer-centricity.
Go-to-Market Strategy: Partner with Marketing, Product, and Revenue Operations to design and execute GTM initiatives rolled out to our North America market.
Cross-Functional Leadership: Collaborate with Product, Finance, and Strops teams to align priorities, remove friction, and drive efficiency, effectiveness, and scalability.
Forecasting & Reporting: Provide accurate pipeline, GRR/NRR, and Revenue forecasting. Use data to drive decision-making and performance improvement.