General Manager, Kohler Services

Kohler • Kohler, WI

60d • Onsite

About The Position

The General Manager of Kohler Services is responsible for leading the strategic direction, growth, and operational excellence of Kohler's Services business, with a core focus on leading the Kohler Owned Home Services locations and building and optimizing a high-performing dealer network. This executive role is charged with developing innovative service capabilities, expanding into new business verticals, and delivering exceptional consumer experiences through differentiated go-to-market strategies. This leader will be entrepreneurial, data-driven, and consumer-obsessed-identifying opportunities beyond the core KBA business to position Kohler Services as a market leader in home improvement and installation services across North America.

Requirements

• Bachelor's degree required. MBA preferred.
• Minimum of 10 years experience in all aspects of Executive Leadership and Sales, Marketing and/or Operations experience required.
• 5 years of P&L experience required.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

• Plumbing product sales and marketing experience preferred.
• Experience working with and expanding on dealer networks preferred.

Responsibilities

• Lead Kohler's Owned Home Services locations and dealer channel strategy cultivating high impact relationships to drive growth, profitability and customer experience excellence.
• Oversee the expansion and performance of dealer network, to unlock competitive advantage and accelerate market penetration.
• Identifies major new growth opportunities adjacent to, but outside of the core Kohler business model to expand the reach, capabilities and growth potential of the corporation.
• Identify, select and maintain high performance of top external agencies in the areas of creative development and lead generation.
• Build and maintain high-impact relationships with strategic accounts to unlock competitive advantages and accelerate consumer outreach.
• Champion new business models, product offerings, and service capabilities that differentiate Kohler in the marketplace.
• Oversee COE resources to create best training, sales and installation practices and programs to implement across the dealer network.
• Develop and employ advanced predictive analytics modeling to gain strategic advantage in market.
• Set and monitor KPIs across dealer performance, consumer satisfaction (NPS), and financial outcomes.
• Participate in executive reviews and business planning sessions to ensure alignment with corporate objectives.

Benefits

• We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period.
• The salary range for this position is $191,750 - $311,550. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.
• In addition, this position is eligible for a performance bonus/variable incentive compensation.
• We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Fabricated Metal Product Manufacturing
• Number of Employees: 5,001-10,000 employees