General Manager in Training
About The Position
Imagine your ideal job. Now add high performance go kart racing, state of the art arcade games, virtual reality, amazing parties, and a delectable food and beverage offering. Our General Managers in Training help bring this vision to life every day for our guests—all while having a great time doing so. The General Manager in Training role located at our Octane Raceway (Lucky Strike Entertainment) location is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time. Our General Managers in Training oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical desk job (spoiler alert: it’s way better) and our company has infinite career growth potential.
Requirements
- 5+ Years of Management Experience
- Basic business math, accounting skills, and strong analytical/decision-making skills
- Strong Team Player
- Exceptional “People Developer”
- Customer Service Pro
- Knowledge of POS register systems
- Solid Communication Skills
Nice To Haves
- Bachelor’s Degree Preferred
Responsibilities
- GENERATE& MONITOR CENTER REVENUE Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.
- BE AN OPERATIONAL PRO Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.
- DEVELOP YOUR TEAM Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
- REVIEW CENTER PERFORMANCE Conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly
- RALLY THE TROOPS Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise
- MAKE GUESTS PRIORITY # 1 Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied
- REMAIN FLEXIBLE An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center
Benefits
- Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.
- More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
