General Manager in Training

Goodwill of Greater Washington•Rockville, MD

About The Position

Responsible for successful completion of a program which trains on all facets of operating a Goodwill retail store and prepares for installation as a General Manager in a store. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations. Essential Competencies: Develops Direct Reports and Others Drives for Results Managing Diversity Customer Focus Building Effective Teams Process Management Functional and Technical Skills Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Requirements

High school diploma or equivalent plus two to five years previous retail management experience.
Ability to communicate in effectively English, both orally and in writing.
Basic math and computer skills.
Great customer service skills and the ability to handle customer complaints in a fair, impartial and professional manner.
Ability to exercise good judgment in handling day-to day situations

Nice To Haves

Bachelor’s degree in business or related field.

Responsibilities

Work in assigned store(s) under the guidance of the Retail Manager, Production Manager or General Manager to learn the procedures to operate all facets of the retail store and production.
Upon completion of the training period demonstrate full understanding and adherence to operating standards in the following areas: a. Each of the reports required for store operations b. Communication requirements c. Company polices d. Register and cash handling procedures including bank deposits e. Merchandising expectations and rotation f. Ordering procedures g. Salvage handling h. Productivity standards i. Employee review process j. Forms in use k. Customer service expectations l. Staff supervision m. Scheduling n. Budget management o. Proper opening and closing of the store p. Security and loss prevention
Meet with home office positions to learn about how each interfaces with the field including HR, Accounting, Marketing and Transportation.
Meet with the Training & Employment division to understand and appreciate the mission of Goodwill.
Work in assigned store(s) under the guidance of the Retail Manager, Production Manager or General Manager to learn the procedures to operate all facets of the retail store and production.
Meet with home office positions to learn about how each interfaces with the field including HR, Accounting, Marketing and Transportation.
Meet with the Training & Employment division to understand and appreciate the mission of Goodwill.