General Manager II Store 8140 Houston TX

Advance Stores Company•Houston, TX

1d•Onsite

About The Position

A General Manager is responsible for inspiring the team, ensuring Customer success, and growing the business with integrity. This is a professional-level sales and management position that requires an understanding of store systems, automotive systems, and parts knowledge to identify, troubleshoot, and assist DIY customers. The role involves developing and maintaining Professional Customer relationships and driving program growth. The General Manager is accountable for achieving financial metrics and upholding service and appearance standards. This is an exempt position requiring a minimum of 50-55 hours per week, typically 5-6 days a week with 11-hour shifts, including rotating nights and weekends. Additional hours may be necessary based on business demands.

Requirements

Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Ability to become ASE P2 certified or ASE ready equivalent
Ability to execute and train project and product quality recommendations
Advanced parts lookup and sourcing
Ability to source from numerous places including special order, FDO, second source, etc.
Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
Ability to execute and train inventory systems and store equipment
Ability to execute and train POS and Parts lookup systems
Ability to review and analyze P&L statement
Ability to recruit, select, hire and develop quality Team Members
Ability to build and grow relationships with Professional Customers
Working knowledge of automotive systems preferred
Speak and write English
Communicate effectively and build strong relationships with Customers, peers and upper management
Use Microsoft software effectively (Word, Excel required)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Ability to work an assortment of days, evenings and weekends as needed
2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen
High school diploma or general education degree (GED)
Must have a valid driver's license

Nice To Haves

Bachelor’s degree in business or a related area preferred
ASE certification preferred
Spanish language skills a plus
Microsoft PowerPoint preferred

Responsibilities

Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and Professional)
Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
Ability to lead change management
Embrace diversity and foster a respectful environment for both Customers and Team Members
Provide DIY service including battery installation, testing, wiper install, etc.
Assist District/Region in other functions upon request